Manager, Portfolio Management (Payments, Partnership & Unsecured Lending)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

Hong Leong Bank Berhad in Kuala Lumpur is looking for a qualified candidate to manage product strategies and campaign implementations. The role requires a Malaysian citizen with at least 5 years of experience in Product Management or Risk Management.

The ideal candidate will have strong project management and analytical skills to drive successful outcomes. You will be responsible for effective communication with stakeholders and ensuring compliance with internal policies and regulations.

Qualifications

• Malaysian Citizen with a minimum Diploma in any related field.
• Minimum 5 years of experience in Product Management, Consumer Credit Policy, or Risk Management.
• Strong project management and analytical skills are essential.

Responsibilities

• Develop strategies supported by analytics and financial data to drive portfolio sales.
• Contribute to planning and implementation of campaigns.
• Provide direction to agencies and stakeholders in campaign execution.
• Develop targeted communications for the customer segment.
• Monitor campaign performance and recommend solutions.

Skills

Project management

Analytical skills

Education

Diploma in any related field

Job description

Job Responsibilities

• Develop relevant and cost-efficient strategies supported by analytics and financial data targeted at segmented customer base in order to drive: 1) Portfolio Sales ENR, 2) Channel management and drive sales targets for assigned sales channels, 3) Other existing customer management activities (attrition, line management, activation)
• Contribute constructively, analytically and creatively in the planning and implementation stages of campaigns
• Provide clear direction and communication to the creative agencies and internal stakeholders in devising, producing and execution of communication materials, which will communicate the product propositioning, and the agreed objectives of the campaigns
• Develop effective communication to the targeted segment via targeted communications (Direct mailers, SMS, eDMs, targeted banners, facebook postings) to inform the targeted segment and the individual customers on the offers available to them.
• Develop T&Cs, PDS and ensure new Portfolio sales plans are created and tested for all digital channels
• Monitor and control the A&P funds allocated for the approved campaigns
• Monitor and analyze campaign and channel performance to ensure results are on track and if not, to identify the problems/ issues and recommend solutions to rectify them
• Project management lead for projects which are Portfolio Management related and to work closely with stakeholders to agree on the processes and system related enhancements. To develop ITR, URS and contribute towards FS. Perform UATs and production health tests.
• Monitor competitor’s market intelligence, benchmarking against competitors and global industry practices
• Ensure full compliance in all internal policies, SOPs and external regulations
• To carry out any other duties as directed by the management

Job Requirements

• Malaysian Citizen with a min Diploma in any relate field
• Minimum 5 years of working experience in Product Management, Consumer Credit Policy or Risk Management
• Project management skills and analytical skills are needed to succeed in this role