Manager - Personal Financial Services (Digital Projects)

HLB; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank is seeking a seasoned Project Manager to drive digital banking product development and testing efforts. The role involves end-to-end project delivery from planning to production support, and collaboration across product, operations, and IT teams.

The ideal candidate holds a degree and has at least 7 years of project management experience in digital banking contexts. Experience in online banking operations is advantageous. This role is based in Kuala Lumpur, Malaysia.

Qualifications

• Must have demonstrated experience in project management within digital banking contexts.
• Experience in online banking operations or product development is a plus.
• Strong stakeholder management and cross-functional collaboration skills required.

Responsibilities

• Project manage the implementation of digital banking products (Internet/Mobile/Branch).
• Translate business needs into application/operational requirements.
• Elicit requirements via interviews, analyses, and workshops.
• Collaborate with product, operations, and IT teams to ensure integrated experiences.
• Identify and mitigate risks and issues in digital projects.
• Lead development projects from inception to go-live and approvals.
• Support post-implementation activities and handover to support teams.
• Stay updated on digital banking trends and propose innovative products.

Education

Degree Holder

Job description

If you are looking to excel and make a difference, take a closer look at us…

Responsible to execute and support development initiatives that contributes towards the overall development for the digital banking platform or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training and production support within stipulated SLA.

Functional (job responsibilities)

• Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms (Internet Banking, Mobile Banking or Branch Banking)

• Interpretation of business needs and translate them into application and operational requirements.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis

• Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.

• Highlight and resolve and critical risks and issues associated to Digital projects

• Lead product/channel development projects from inception to implementation including submission to relevant parties for approval

• Contribute to any other new assignment and project assigned by Management from time to time.

• Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel.

Managerial (team/group responsibilities)

• Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).

• Manage and collaborate with different team members to manage project delivery.

• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.

Education/Qualification

• Degree Holder

Experience

• At least 7 years project management experience especially in the area of Digital Banking, particularly in area of digital banking product development or testing

• Possess experience in Online Banking Operations or Product development will be an added advantage.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.