Manager, Insurance Operations Business Analysis & Testing

Hong Leong Assurance Berhad; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Assurance Berhad is seeking a Manager for Insurance Operations Business Analysis & Testing to lead requirements gathering, impact analysis, and solution design across life insurance processes. You will document BRDs, coordinate IT and vendor interactions, and support UAT and testing activities to ensure quality deliveries.

The role requires 5+ years in Life Insurance or Takaful, strong analytical and communication skills, and the ability to work independently.

Qualifications

• Bachelor's Degree in any discipline; actuarial/insurance background preferred.
• Minimum 5 years of experience in Life Insurance or Takaful.
• Hands-on experience in claims, NB, or insurance operations.
• Strong analytical, problem-solving, and communication skills.
• Self-driven, proactive, able to work independently.
• Experience in requirements gathering, business analysis, stakeholder engagement, and UAT is an added advantage.
• Mandarin language ability is a plus.

Responsibilities

• Gather, analyse, and document business requirements for system issues and improvements.
• Conduct impact analysis and evaluate business implications of changes.
• Identify process gaps and propose practical solutions.
• Prepare BRDs, process flows, user guides, and procedures.
• Act as liaison between business users, IT, and vendors.
• Support stakeholders in defining and validating requirements.
• Prepare and review test scenarios, cases, and scripts.
• Coordinate and support UAT activities and testing delivery.
• Manage testing and ensure timely deliverables; investigate defects with IT/vendors.
• Validate solutions against requirements and maintain test evidence and documentation.
• Support production issue analyses and resolution.
• Coordinate team activities, provide guidance, and review outputs.
• Assist Head of Operations Systems & Projects on enhancements.

Skills

Business Analysis

Testing

UAT

Requirements Gathering

Stakeholder Engagement

Communication

Problem Solving

Independent Work

Education

Bachelor's Degree

Actuarial/Insurance background (preferred)

Tools

Testing Tools

Job description

Manager, Insurance Operations Business Analysis & Testing

Gather, analyse, and document business requirements for system issues, enhancements, process improvements, and project initiatives.

Conduct impact analysis and evaluate business implications arising from proposed system or process changes.

Identify process gaps and recommend practical business and system solutions.

Prepare business requirement documents, process flows, user guides, and operational procedures.

Act as a liaison between business users, IT teams, and vendors throughout the project lifecycle.

Support business users in defining and validating requirements.

Testing & Project Delivery

Prepare and review test scenarios, test cases, and test scripts.

Coordinate and support User Acceptance Testing (UAT) activities.

Manage testing activities and ensure deliverables are completed within agreed timelines.

Investigate defects and work closely with IT teams and vendors to facilitate resolution.

Validate delivered solutions against business requirements.

Ensure proper maintenance of test evidence, project documentation, and implementation records.

Support production issue analysis and resolution where required.

Team Coordination

Coordinate team activities and work assignments to ensure efficient delivery.

Provide guidance and knowledge sharing within the team.

Review work outputs to ensure quality and consistency.

Support the Head of Operations Systems & Projects in managing system enhancement initiatives and operational improvement efforts.

Job Requirements:

Bachelor's Degree in any discipline. Candidate with qualifications in Statistic, Insurance, Actuarial Science background or related fields are preferred.

Minimum 5 years of experience in the Life Insurance and/or Takaful industry.

Hands-on experience in one or more of the following areas:

Claims

New Business (NB)

Insurance Operations

Good understanding of insurance operational processes and customer servicing journeys.

Strong analytical, problem-solving, and communication skills.

Self-driven, proactive, and able to work independently.

Experience in requirements gathering, business analysis, stakeholder engagement, and User Acceptance Testing (UAT) will be an added advantage.

Ability to communicate in Mandarin is an added advantage.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have in the insurance industry?
• How many years of Business Systems Analysis experience do you have?

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

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