Manager, GRM Operational Risk - Global Risk Oversight

Royal Bank of Canada; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

The Royal Bank of Canada in Malaysia oversees Operational Risk and Controls across RBC segments and geographies, aligning with the global risk framework headquartered in Toronto. The Global Risk Oversight team performs 2LOD controls assurance, risk event oversight, root cause analyses, and evidence collection within a centralized structure.

Position supports quality assurance, templates evolution, and stakeholder reporting.

Qualifications

• Strong analytical thinking and ability to assess operational risk across multiple business segments.
• Experience in controls assurance and risk events or incidents.
• Detail-oriented with robust documentation and reporting skills.
• Familiarity with risk frameworks and risk registers.
• Excellent stakeholder engagement and collaborative mindset.

Responsibilities

• Perform 2LOD controls assurance/testing of key controls mitigating Operational Risks across segments and geographies.
• Support oversight of 1LOD's management of Internal Operational Risk Events and root cause analysis.
• Provide oversight inputs to 2LOD domains (Third Party Risk, Information Management Risk, Fraud Risk).
• Maintain evidence of 2LOD oversight in the Operational Risk Management System.
• Create presentations and periodic reports for Operational Risk stakeholders.

Skills

Analytical Thinking

Controls Assurance

Detail-Oriented

Operational Risk Assessment

Risk Management

Risk Framework

Stakeholder Engagement

Teamwork

Job description

The GRM Operational Risk - Global Risk Oversight team in Malaysia is a centralized 2LOD group responsible to provide Operational Risk and Control oversight and related support across RBC segments and geographies leveraging consistent set of tools, practices, procedures, and subject matter expertise. This centralized Global Risk Oversight team contributes to the implementation and execution of the global Operational Risk framework vision and strategy and rolls up into the global GRM Operational Risk function for the Enterprise, headquartered at Toronto, Canada.

Activities performed by the Global Risk Oversight team in Malaysia include those that support the execution of the Operational Risk 2LOD practices (e.g., oversight of Operational Risk & Control Assessments, performing Controls Assurance as a 2LOD function, oversight of Internal Operational Risk Events, Root Cause Analysis, Risk Register etc.).

In addition, the team may also be required to support with additional deliverables as the global Operational Risk policies, practices and tools evolve over time in response to internal/ external drivers and/or in keeping pace with emerging risks.

Operational Risk Oversight Activities

• Perform 2LOD controls assurance/ testing of key controls mitigating Operational Risks in a business segment (Retail & Commercial Banking, Capital Markets, Wealth Management) and geography (Canada, US, UK, Asia Pacific).
• Support the oversight and challenge of 1LOD's execution of Internal Operational Risk Events and related Root Cause Analysis for a business segment (Retail & Commercial Banking, Capital Markets, Wealth Management) and geography (Canada, US, UK, Asia Pacific).
• Provide oversight inputs and support to relevant 2LOD Operational Risk Domains (e.g., Third Party Risk, Information Management Risk, Fraud Risk)
• Record evidence of 2LOD oversight and challenge on the Operational Risk Management System (ORMS).
• Provide comprehensive results/ outputs of Operational Risk oversight activities to relevant Operational Risk teams supporting a segment or geography highlighting trends or exceptions, if any.
• Provide evidence supporting the work output leveraging Operational Risk tools/templates and supporting applications.
• Support the review and oversight of Risk Register (and related Risk & Control Self-Assessment activities) by 1LOD segments and functions across geographies.
• Create presentations summarizing the periodic work output to support broader Operational Risk decision making/ stakeholder engagements.
• Provide periodic reports/ summary of the oversight activities supporting individual Operational Risk practices to relevant Operational Risk stakeholders.

Quality Assurance & Oversight Activities

• Perform/ support periodic quality assurance of Operational Risk work output to analyze any gaps or opportunities for improvement.
• Support the Department Head in maintaining oversight of Operational Risk practice execution for team members as required.
• Develop/ update procedures or templates as the Enterprise policies or Standards evolve and ensure consistency in practice execution.
• Support training of new team members as may be necessary.

Job Skills: Analytical Thinking, Controls Assurance, Detail-Oriented, Operational Risk Assessment, Operation Risk Management, Risk Control, Risk Framework, Stakeholder Engagement, Teamwork

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City:

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-10

Application Deadline: 2026-12-31 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

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