Manager, Digital Channels

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Affin Bank Berhad seeks a capable Business Analyst for Retail Internet Banking, Mobile Banking and Digital projects. You will gather requirements, craft BRD/FSD, and coordinate across product, IT and vendors to ensure compliant, effective implementations.

You will design test strategies, execute functional and regression tests, and support post-release activities. Training operations teams on new functionality is also part of the role, ensuring smooth BAU transitions.

Qualifications

• Proven ability to write clear business requirements and functional specs.
• Strong communication skills to liaise with product, IT, and vendors.
• Analytical thinking with strong problem-solving capabilities.
• Adaptable to fast-paced environments and shifting priorities.

Responsibilities

• Collaborate with product, business, tech, and vendors on digital project deliverables.
• Create BRD/FSD, RFI/RFP documents and perform UAT and test scripting.
• Design and execute test plans including functional and regression testing.
• Provide post-implementation support and knowledge transfer to BAU teams.

Skills

Written communication

Verbal communication

Analytical thinking

Problem solving

Team player

Education

Diploma / Degree in Business Studies or IT

Job description

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE

Responsible for Retail Internet Banking (RIB), Mobile Banking (MB) and Digital project deliverable and implementation in accordance with industry practice, compliance & regulatory guidelines.

ACCOUNTABILITIES

Provide support and work closely with product/ line of business/ technical/ vendor team for any implementation of new Digital project and Service Requests in analyzing, assessing and organize the gathered product requirement, functionality, usability, gaps, and fitness for purpose. Provide business requirement and review functional specification, to ensure adequate coverage of relevant business processes, to operating as per design and compliance with business procedures and control. Designing, writing, and executing various types of test plan and strategies, test cases such as functional, regression, and customer scenario testing Conducting post-release and post-implementation testing Identifying, documenting, and prioritizing functional issues, recommend and monitor corrective as well as preventive actions without major system disruption. Produce, and review document and material requirement for testing or project include preparing BRD/FSD and test scripts, Request for Information (RFI), Request for proposal (RFP) and performs UAT and rolling out of the initiatives. Responsible in process improvements by preparing a high-level operation flow / Process Risk & Control Assessment (PRCA) in line with latest industry requirements, internal policy, and regulatory standards. Supporting, guide and render a training/ knowledge transfer to operation team (RIB/MB BAU support, Contact Center and Branches, CCQ, LOB) regarding RIB/MB on system functionality, core processes, and standard operational procedure. Do research for better understand the business requirements and recommend appropriate applications as well as technologies, following the industry practice, compliance & regulatory guidelines. To perform any other relief duties/ assignment as and when need arises, job responsibilities might be amended by Immediate Supervisor/ Manager/ Head of Department.

REQUIREMENTS

• - 1) Qualification Diploma / Degree in Business Studies/IT or related field. Two (3) years and above of Business Analyst experience or relevant field.
• - 2) Skills/ Knowledge/ Experience Possess good writing and verbal communication skills. Team player, flexible and can work under pressure Ability to work independently and in team with self-initiative and positive attitude Innovative thinking and up to date with latest technology in the marketplace. Great analytical, conceptual, critical thinking and problem-solving abilities Adaptable of working in fast-paced environments, to prioritize workload and deliver on schedule. Experience in supporting UAT using testing tools is preferred. Experience in banking software application function and business

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

Always About You

\"Always About You\" At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline Always about you, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.