Executive, Client Services Officer

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Affin Bank Berhad is seeking a Corporate Banking Support Officer to assist Relationship Managers with administrative and regulatory tasks. You will help with account monitoring, documentation coordination, stakeholder liaison, and reporting, safeguarding the bank's interests.

Key responsibilities include preparing financial performance reports, monitoring disbursement conditions, coordinating KYC reviews, and handling ad-hoc RM support.

Qualifications

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic operating systems (Windows, AS400).
• Strong communication and customer service skills.
• Detail-oriented with a high level of quality consciousness.
• Self-starter with initiative and the ability to work independently.
• Experienced in system and security administration.

Responsibilities

• Issuance of reminders, follow-up letters, and Letters of Support for project tenders.
• Preparation of Financial Performance Reports for internal audits.
• Compilation of monthly reports on loan origination, growth, and review extensions.
• Monitoring post-disbursement conditions and security documentation progress.
• Liaising with internal departments (e.g., LAD, BIS, Treasury) for documentation, disbursement, and compliance matters.
• Supporting RMs in their absence, including rate requests and customer communication.
• Coordinating Know Your Customer (KYC) reviews and Nostro account openings.
• Managing RMA relationships and responding to ad-hoc assignments as required.

Skills

Microsoft Office

Strong communication

Customer service

Detail oriented

Independent working

System administration

Tools

Windows OS

AS400

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB SUMMARY

CSO plays a pivotal support role within the Corporate Banking Division, assisting Relationship Managers (RMs) in administrative and operational tasks to ensure smooth account management and regulatory compliance. Her responsibilities span across account monitoring, documentation coordination, stakeholder liaison, and reporting, all while safeguarding the Bank’s interests.

JOB RESPONSIBILITIES

• Issuance of reminders, follow-up letters, and Letters of Support for project tenders.
• Preparation of Financial Performance Reports for internal audits.
• Compilation of monthly reports on loan origination, growth, and review extensions.
• Monitoring post-disbursement conditions and security documentation progress.
• Liaising with internal departments (e.g., LAD, BIS, Treasury) for documentation, disbursement, and compliance matters.
• Supporting RMs in their absence, including rate requests and customer communication.
• Coordinating Know Your Customer (KYC) reviews and Nostro account openings.
• Managing RMA relationships and responding to ad-hoc assignments as required.

JOB REQUIREMENT

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic operating systems (Windows, AS400).
• Strong communication and customer service skills.
• Detail-oriented with a high level of quality consciousness.
• Self-starter with initiative and the ability to work independently.
• Experienced in system and security administration.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders.

As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.