Manager - Derivatives Operations and Collateral Management

AIA Shared Services; Cyberjaya; On-site; MYR 90,000 - 140,000; Full time

Job summary

AIA Shared Services in Cyberjaya, Malaysia is recruiting for a Derivative Operations role within the Treasury/Investment Operations space. You will support front-to-back processes across FX, OTC derivatives, bonds and collateral management, ensuring smooth operations and timely resolution of issues.

The role emphasizes strong control mindset, problem solving, and stakeholder collaboration across internal teams and external counterparties to deliver accurate reconciliations and audit-ready

Qualifications

• Solid experience in Treasury or Investment Operations.
• Strong understanding of front‑to‑back processes and trade lifecycle, preferably with derivatives exposure.
• Demonstrated control mindset to identify gaps, priorities, and mitigate risks.
• Proven problem solving and analytical skills with attention to detail.
• Ability to manage multiple priorities in a fast paced, deadline driven environment.
• Strong stakeholder management and cross function collaboration.

Responsibilities

• Manage collateral operations, including margin call processing and dispute resolution.
• Perform daily position reconciliations and investigate discrepancies.
• Investigate trade breaks, MTM, and P&L discrepancies for local units.
• Handle corporate actions and coupon processing follow-ups.
• Coordinate with auditors and implement corrective actions.
• Collaborate with Front Office, Risk, Finance and external counterparties.

Skills

Treasury ops

Trade lifecycle

Derivatives exposure

Control mindset

Analytical skills

Stakeholder mgmt

Project management

Process improvement

Job description

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you.

About the Role

The derivative Operations Team members provide operational support (Trade life cycles support from front to back, Collateral Management and services provider oversight) across the AIA Business units. The key product areas include FX, OTC Derivatives, Bond, and collateral management.

Key Responsibilities

Manage collateral operations, including margin call processing, dispute resolution, and portfolio investigation. Perform daily position reconciliations, identify discrepancies, and conduct root cause analysis. Investigate and resolve trade breaks, MTM, and P&L discrepancies raised by local business units. Handle corporate actions, including coupon claims processing and follow-ups. Liaise with internal and external auditors, ensuring timely closure of audit queries and implementation of corrective actions. Collaborate with internal stakeholders (Front Office, Risk, Finance) and external counterparties to ensure smooth operations.

Requirement and Qualification

• Solid experience in Treasury or Investment Operations.
• Strong understanding of front-to-back processes and trade lifecycle, preferably with exposure to derivatives products.
• Demonstrated strong control mindset, with the ability to identify process gaps, prioritize issues, and mitigate operational risks.
• Proven problem-solving and analytical skills, with strong attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven environment.
• Strong stakeholder management and relationship-building skills, both internally and externally.
• A flexible team player with the ability to adapt quickly and collaborate across functions.
• Experience in project management and driving process improvements is an advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.