MANAGER, CLINICAL QUALITY & INNOVATION

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Selangor Specialist Hospital invites a senior clinician to lead the Group ACC clinical governance, patient safety, accreditation readiness and medical affairs. You will shape care models, pathways and outcome measures across multiple ACC formats, while ensuring regulatory compliance and cross-functional alignment with the Group Clinical & Governance standards.

The role requires extensive experience in governance, quality and safety, with a track record in multi-site healthcare operations and

Qualifications

• Bachelor’s degree in Medicine, Nursing, Allied Health, Healthcare Quality, Clinical Governance or related healthcare discipline.
• Postgraduate qualification or recognised quality/patient safety certification is advantageous.
• Typically 8 years+ of relevant healthcare experience in governance, quality, safety, accreditation, operations or medical affairs.
• Experience supporting ambulatory, outpatient, day-surgery or multi-site services is preferred.

Responsibilities

• Lead the design and governance of safe, high-quality and scalable care models across the Group ACC network.
• Provide leadership on patient safety, clinical quality, risk management and continuous improvement, with oversight of incidents and adverse trends.
• Oversee clinical regulatory compliance, accreditation and licensing readiness across ACC formats.
• Lead medical and consultant affairs, including credentialing, privileging and scope-of-practice governance.
• Develop standardised clinical service models, pathways and outcome measures across ACC formats.
• Drive care-model innovation and digitally enabled pathways, including migration of care from hospital to outpatient settings.
• Provide clinical leadership for new ACC development and workforce standards across the network.

Skills

Clinical governance

Patient safety

Quality management

Regulatory compliance

Cross-functional teamwork

Audit readiness

Care-model development

Project coordination

Education

Bachelor’s degree in Medicine or allied healthcare

Postgraduate qualification or quality/patient safety cert (advantage)

Job description

1) GENERAL DESCRIPTION

Lead the design and governance of safe, high-quality and scalable models of care across the Group ACC network. The role provides functional leadership for clinical governance, patient safety, accreditation, consultant affairs, credentialing, clinical compliance, care-model development, pathways, outcomes and clinical innovation, with appropriate alignment to KPJ’s Group Clinical & Governance.

2) JOB DESCRIPTION

Clinical Governance, Quality & Patient Safety

• Establish and oversee the Group ACC clinical governance framework, including clinical standards, policies, quality assurance and oversight mechanisms across all ACC formats and operating centres.
• Provide leadership on patient safety, clinical quality, risk management and continuous improvement, ensuring material risks, incidents and adverse trends are appropriately reviewed, escalated and addressed.
• Monitor key clinical quality, safety and outcome indicators, ensuring clear accountability and timely corrective actions across the ACC network.

Clinical Compliance, Accreditation & Medical Affairs

• Oversee clinical regulatory compliance, accreditation and licensing readiness, ensuring ACCs meet applicable regulatory, professional and Group requirements.
• Lead medical and consultant affairs for Group ACC, including credentialling, privileging, scope-of-practice governance and consultant onboarding.
• Maintain alignment with Group Clinical & Governance, ensuring ACC clinical standards and practices remain consistent with Group-wide requirements.

Clinical Models, Pathways & Innovation

• Lead the development and standardisation of clinical service models, pathways, protocols and outcome measures across Point, Plus and Premier ACC formats.
• Develop clinically safe and effective models that enable two-way referral, continuity of care and appropriate transfer of care between ACCs, KPJ hospitals and Centres of Excellence.
• Drive clinical innovation and care-model improvement, including digitally enabled pathways, new ambulatory services and appropriate migration of care from hospital to outpatient settings.

Clinical Readiness & Network Enablement

• Provide clinical leadership and input into new ACC development, including feasibility assessment, medical and equipment planning, commissioning and operational readiness.
• Partner with Operational Excellence to establish appropriate nursing, allied health and clinical workforce standards, competencies and deployment models.
• Work cross-functionally with Project Delivery, Care Network Growth & Partnerships and operating centres to ensure new and existing ACCs are clinically viable, operationally ready and appropriately integrated into the KPJ Care Network.

General Accountability

• Undertake other strategic, clinical governance and innovation responsibilities as assigned by the CEO, Group ACC, in support of the overall objectives of Group ACC.

3) JOB REQUIREMENT

• Bachelor’s degree in Medicine, Nursing, Allied Health, Healthcare Quality, Clinical Governance or a related healthcare discipline.
• Relevant postgraduate qualification or recognised quality / patient safety certification is advantageous.
• Typically 8 years or more of relevant healthcare experience, including clinical governance, quality, patient safety, accreditation, clinical operations or medical affairs.
• Experience supporting ambulatory, outpatient, day-surgery or multi-site healthcare services is preferred.

Skills & Competencies:

• Clinical governance, quality and patient safety.
• Accreditation, regulatory compliance and audit readiness.
• Credentialing / privileging and consultant affairs.
• Clinical pathway and care-model development.
• Risk assessment, incident review and corrective action.
• Cross-functional stakeholder management.
• Strong understanding of ambulatory clinical risk, clinical standards and service design.
• Ability to convert clinical requirements into practical operating and project specifications.
• High professional integrity.
• Patient-safety focused.
• Structured and detail-oriented.
• Constructive challenger with sound judgement.
• Collaborative and comfortable working across clinical and corporate teams.