MANAGER, CLINICAL QUALITY & INNOVATION

KPJ Healthcare Berhad; Malaysia; On-site; MYR 240,000 - 400,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a senior leader to design and govern safe, high-quality and scalable care models across the Group ACC network. The role drives clinical governance, patient safety, accreditation, credentialing and consultant affairs, aligning with KPJ Group Clinical & Governance.

The successful candidate will oversee regulatory compliance, update care pathways, and ensure operational readiness across multiple ACC formats while fostering innovation and collaboration with hospital

Qualifications

• Bachelor's degree in a healthcare discipline (Medicine, Nursing, Allied Health) or equivalent.
• Postgraduate or quality/patient-safety certification is advantageous.
• Typically 8+ years in healthcare with governance/quality experience.

Responsibilities

• Lead clinical governance framework across all ACC formats and sites.
• Oversee patient safety, quality assurance, risk management and incident review.
• Drive accreditation readiness, regulatory compliance and consultant affairs.
• Develop standardised care models, pathways and outcome measures.
• Ensure clinical readiness and cross-functional workforce standards across the network.

Skills

Clinical governance

Patient safety

Cross-functional collaboration

Risk management

Education

Bachelor's degree in Medicine/Nursing/Allied Health

Postgraduate qualification or quality/patient safety certification

Tools

Credentialing systems

Audit readiness tools

Job description

General Description

Lead the design and governance of safe, high-quality and scalable models of care across the Group ACC network. The role provides functional leadership for clinical governance, patient safety, accreditation, consultant affairs, credentialing, clinical compliance, care-model development, pathways, outcomes and clinical innovation, with appropriate alignment to KPJ's Group Clinical & Governance.

Job Description

• Clinical Governance, Quality & Patient Safety: Establish and oversee the Group ACC clinical governance framework, including clinical standards, policies, quality assurance and oversight mechanisms across all ACC formats and operating centres. Provide leadership on patient safety, clinical quality, risk management and continuous improvement, ensuring material risks, incidents and adverse trends are appropriately reviewed, escalated and addressed. Monitor key clinical quality, safety and outcome indicators, ensuring clear accountability and timely corrective actions across the ACC network.
• Clinical Compliance, Accreditation & Medical Affairs: Oversee clinical regulatory compliance, accreditation and licensing readiness, ensuring ACCs meet applicable regulatory, professional and Group requirements. Lead medical and consultant affairs for Group ACC, including credentialling, privileging, scope-of-practice governance and consultant onboarding. Maintain alignment with Group Clinical & Governance, ensuring ACC clinical standards and practices remain consistent with Group-wide requirements.
• Clinical Models, Pathways & Innovation: Lead the development and standardisation of clinical service models, pathways, protocols and outcome measures across Point, Plus and Premier ACC formats. Develop clinically safe and effective models that enable two-way referral, continuity of care and appropriate transfer of care between ACCs, KPJ hospitals and Centres of Excellence. Drive clinical innovation and care-model improvement, including digitally enabled pathways, new ambulatory services and appropriate migration of care from hospital to outpatient settings.
• Clinical Readiness & Network Enablement: Provide clinical leadership and input into new ACC development, including feasibility assessment, medical and equipment planning, commissioning and operational readiness. Partner with Operational Excellence to establish appropriate nursing, allied health and clinical workforce standards, competencies and deployment models. Work cross-functionally with Project Delivery, Care Network Growth & Partnerships and operating centres to ensure new and existing ACCs are clinically viable, operationally ready and appropriately integrated into the KPJ Care Network.
• General Accountability: Undertake other strategic, clinical governance and innovation responsibilities as assigned by the CEO, Group ACC, in support of the overall objectives of Group ACC.

Job Requirement

• Bachelor's degree in Medicine, Nursing, Allied Health, Healthcare Quality, Clinical Governance or a related healthcare discipline.
• Relevant postgraduate qualification or recognised quality / patient safety certification is advantageous.
• Typically 8 years or more of relevant healthcare experience, including clinical governance, quality, patient safety, accreditation, clinical operations or medical affairs.
• Experience supporting ambulatory, outpatient, day-surgery or multi-site healthcare services is preferred.
• Clinical governance, quality and patient safety.
• Accreditation, regulatory compliance and audit readiness.
• Credentialing / privileging and consultant affairs.
• Clinical pathway and care-model development.Risk assessment, incident review and corrective action.
• Cross-functional stakeholder management.
• Strong understanding of ambulatory clinical risk, clinical standards and service design.
• Ability to convert clinical requirements into practical operating and project specifications.
• High professional integrity.
• Patient-safety focused.
• Structured and detail-oriented.
• Constructive challenger with sound judgement.
• Collaborative and comfortable working across clinical and corporate teams.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.