Manager, Business Continuity Management (BCM)

CTOS Data Systems Sdn Bhd; Petaling Jaya; Presencial; MYR 180.000 - 250.000; Jornada completa

Descripción de la vacante

CTOS Data Systems Sdn Bhd seeks a Manager, Business Continuity Management (BCM) to lead the implementation, governance and continual improvement of the Group's BCMS in line with ISO 22301 and regulatory requirements. You will coordinate with IT, Operations and BCM Coordinators to strengthen resilience and recovery readiness.

The role covers policy development, BIA/RTA leadership, contract review of BCM obligations, certification readiness, crisis management coordination, testing, and awareness

Responsabilidades

• Drive BCM across the Group to align with ISO 22301 and industry best practices.
• Develop, review and maintain BCM policies, frameworks and procedures.
• Lead the Business Impact Assessments (BIA) and Risk and Threat Assessments (RTA).
• Provide guidance and support to Business Units on BCM requirements, continuity strategies and recovery arrangements.
• Review and advise on BCM-related contractual clauses and due diligence, ensuring commitments align with CTOS capabilities and client requirements.
• Monitor BCM performance, programme milestones and action plans, and report to Management.
• Lead the Group's BCMS certification readiness and certification programme, including documentation and audit prep.
• Maintain certification status and ensure ongoing surveillance audits and recertification cycles.
• Track audit findings and non-conformities, coordinating corrective actions and timely closure.
• Maintain Crisis Management Team readiness with current documentation, procedures and protocols.
• Coordinate between CMT, BCM, and stakeholders for crisis response and escalation processes.
• Support senior management in post-incident reviews and action tracking, consolidating lessons learnt.
• Lead annual testing of Corporate BCP and Crisis Management Plan.
• Coordinate annual testing programmes (Cyber, Incident, Emergency, IT Disaster Recovery) across functions.
• Ensure lessons learnt from exercises and incidents are embedded into BCM/BCMS practices.
• Coordinate BCM awareness, training and competency programmes for Coordinators and employees.
• Promote a culture of resilience across CTOS.

Descripción del empleo

Manager, Business Continuity Management (BCM)

This role is responsible to lead the implementation, maintenance and continual improvement of the Group's Business Continuity Management System (BCMS) in alignment with ISO 22301, regulatory requirements and organisational needs. You will serve as the Group's BCM subject matter expert, coordinating with Business Units, IT, Operations, BCM Coordinators and other stakeholders to strengthen organisational resilience and recovery readiness.

KEY RESPONSIBILITIES

BCM (Implementation & Governance)

Drive BCM function across the Group, ensuring alignment with ISO 22301 requirements and industry best practices

Develop, review and maintain BCM policies, frameworks and procedures.

Lead the Business Impact Assessments (BIA) and Risk and Threat Assessments (RTA) exercise.

Provide guidance and support to Business Units on BCM requirements, continuity strategies and recovery arrangements.

Review and advise on Business Continuity-related contractual clauses and due diligence, ensuring commitments and BCM obligations are aligned with CTOS's capabilities and client requirements.

Monitor BCM performance, programme milestones and outstanding action plans, and provide regular updates to Management.

BCMS (Certification & Audits)

Lead the Group's BCMS certification readiness and certification programme, including coordination of required documentation, implementation activities and audit preparation.

Maintain certification status and ensure ongoing compliance with surveillance audits and recertification cycles.

Track audit findings and non-conformities, coordinate corrective actions with relevant stakeholders, and monitor their timely closure.

Crisis Management

Maintain Crisis Management Team (CMT) readiness by ensuring documentation, procedures, and protocols remain current and effective.

Serve as a key coordinator between the CMT, BCM function, and other stakeholders to ensure alignment of crisis response, communication protocols, and escalation processes.

Support senior management in post-incident reviews and action tracking, consolidating lessons learnt and tracking improvement actions.

Maintenance & Testing

Lead the annual testing of Corporate BCP and Crisis Management Plan.

Oversee and coordinate with other function owners to ensure annual testing programmes (Cyber Response, Incident Response, Emergency Response, IT Disaster Recovery) are executed effectively.

Ensure lessons learnt from exercises and incidents are embedded into BCM and BCMS practices.

Awareness & Training

Coordinate BCM awareness, training and competency programmes for BCM Coordinators and relevant employees.

Promote a culture of resilience across the organization.

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.