Manager

ocbc; Malaysia; On-site; MYR 39,000 - 61,000; Full time

Job summary

OCBC Bank Malaysia is seeking a Collections Associate to join our team. You will perform collection activities, monitor portfolios, and work toward achieving KPIs while ensuring regulatory compliance.

We welcome Diploma or Degree holders with 1–3 years in collections or related banking roles and strong communication, negotiation, and MS Excel skills to contribute to a high-performing, compliant collections function.

Qualifications

• Diploma or degree in Business, Finance, or related field.
• 1–3 years in collections, recovery, or customer service (banking preferred).
• Strong communication, negotiation, and interpersonal skills.
• Detail-oriented with good follow-up discipline.
• Ability to manage a portfolio independently.
• Able to work under pressure and meet targets.
• Familiarity with collections, recovery processes, and regulations.
• Proficient in MS Excel and basic reporting tools.
• Team player with a positive attitude and willingness to learn.
• Experience in SME/Business Banking/Mortgage collections is a plus.

Responsibilities

• Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts
• Monitor assigned portfolio and follow up on delinquent accounts
• Achieve individual collection KPIs and targets
• Handle customer enquiries and negotiate repayment plans
• Review customers' repayment capacity and recommend appropriate recovery actions
• Liaise with internal stakeholders on delinquent accounts
• Escalate complex cases to supervisor where required
• Ensure compliance with internal policies and regulatory requirements
• Maintain accurate records and update systems timely
• Assist in reporting and tracking of collection performance
• Participate in process improvement initiatives and projects where required
• Perform other duties and responsibilities assigned by Management

Skills

Communication

Negotiation

Interpersonal skills

Attention to detail

Portfolio management

Analytical thinking

MS Excel

Reporting tools

Team player

Education

Diploma/Degree in Business, Finance, or related field

Tools

MS Excel

Reporting tools

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts
• Monitor assigned portfolio and follow up on delinquent accounts
• Achieve individual collection KPIs and targets
• Handle customer enquiries and negotiate repayment plans
• Review customers' repayment capacity and recommend appropriate recovery actions
• Liaise with internal stakeholders on delinquent accounts
• Escalate complex cases to supervisor where required
• Ensure compliance with internal policies and regulatory requirements
• Maintain accurate records and update systems timely
• Assist in reporting and tracking of collection performance
• Participate in process improvement initiatives and projects where required
• Perform other duties and responsibilities assigned by Management

Job Requirement:

• Diploma/Degree in Business, Finance, or related field
• 1-3 years of experience in collections, recovery, or customer service (banking preferred)
• Good communication, negotiation, and interpersonal skills
• Detail-oriented with strong follow-up discipline
• Ability to manage a portfolio of accounts independently
• Ability to work under pressure and meet targets
• Basic knowledge of collections, recovery processes, and regulatory requirements
• Good analytical and problem-solving skills
• Proficient in MS Excel and basic reporting tools
• Team player with a positive attitude and willingness to learn
• Experience in SME/Business Banking/Mortgage collections would be an added advantage

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.