Manager

OCBC Group; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits

Job summary

OCBC Group in Malaysia seeks a collections professional to perform calls, monitor portfolios, and negotiate repayment plans. You will assess repayment capacity, liaise with internal teams, and ensure adherence to regulatory standards.

The role requires 1–3 years in collections or related banking services, with strong communication, analytical, and follow-up skills. A diploma or degree in business/finance is preferred.

Qualifications

• Diploma/Degree in Business, Finance, or related field.
• 1–3 years of experience in collections, recovery, or customer service (banking preferred).
• Good communication, negotiation, and interpersonal skills.
• Detail-oriented with strong follow-up discipline.
• Ability to manage a portfolio of accounts independently.
• Ability to work under pressure and meet targets.
• Basic knowledge of collections, recovery processes, and regulatory requirements.
• Good analytical and problem-solving skills.
• Proficient in MS Excel and basic reporting tools.
• Team player with a positive attitude and willingness to learn.
• Experience in SME/Business Banking/Mortgage collections would be an added advantage.

Responsibilities

• Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts.
• Monitor assigned portfolio and follow up on delinquent accounts to ensure timely recoveries.
• Achieve individual collection KPIs and targets.
• Handle customer enquiries and negotiate repayment plans.
• Review customers' repayment capacity and recommend appropriate recovery actions.
• Liaise with internal stakeholders on delinquent accounts.
• Escalate complex cases to supervisor where required.
• Ensure compliance with internal policies and regulatory requirements.
• Maintain accurate records and update systems timely.
• Assist in reporting and tracking of collection performance.
• Participate in process improvement initiatives and projects where required.
• Perform other duties and responsibilities assigned by Management.

Skills

Communication skills

Negotiation

Interpersonal skills

Detail-oriented

Portfolio management

Education

Diploma or Degree in Business/Finance

Tools

MS Excel

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Description:

• Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts
• Monitor assigned portfolio and follow up on delinquent accounts
• Achieve individual collection KPIs and targets
• Handle customer enquiries and negotiate repayment plans
• Review customers' repayment capacity and recommend appropriate recovery actions
• Liaise with internal stakeholders on delinquent accounts
• Escalate complex cases to supervisor where required
• Ensure compliance with internal policies and regulatory requirements
• Maintain accurate records and update systems timely
• Assist in reporting and tracking of collection performance
• Participate in process improvement initiatives and projects where required
• Perform other duties and responsibilities assigned by Management

Job Requirement:

• Diploma/Degree in Business, Finance, or related field
• 1–3 years of experience in collections, recovery, or customer service (banking preferred)
• Good communication, negotiation, and interpersonal skills
• Detail-oriented with strong follow-up discipline
• Ability to manage a portfolio of accounts independently
• Ability to work under pressure and meet targets
• Basic knowledge of collections, recovery processes, and regulatory requirements
• Good analytical and problem-solving skills
• Proficient in MS Excel and basic reporting tools
• Team player with a positive attitude and willingness to learn
• Experience in SME/Business Banking/Mortgage collections would be an added advantage

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.

Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.