Management Associate

Balazs; Malaysia; On-site; MYR 40,000 - 55,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Allowances

Life insurance/Healthcare

Paid maternity/paternity leave

Childcare benefits

Flexi/Wellness benefits

Learning opportunities

Mobility opportunities

Job summary

A global leader in gases and services is seeking a Management Associate in Malaysia. This role involves managing customer inquiries, driving service level strategies, and implementing digital transformation projects. A Bachelor's degree in Engineering or Business is required. Ideal for entry-level candidates or those with up to 3 years of experience. The position offers competitive remuneration and includes various employee benefits to support well-being in a diverse and inclusive environment.

Qualifications

• Entry level or maximum 3 years of full-time working experience.
• Good academic and co-curricular record.

Responsibilities

• Manage inquiries and onboarding processes for customers.
• Drive strategies to improve service levels.
• Implement digital transformation projects.
• Support document retention per ISO standards.

Skills

Strong leadership qualities

Excellent numerical skills

Good communication skills

High learning agility

Resilience in dynamic environment

Education

Bachelor's degree in Engineering or Business

Job description

Management Associate page is loaded## Management Associatelocations: 1 Powerhouse HO - Management - ALMtime type: Full timeposted on: Posted Todayjob requisition id: R10086493Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.The main mission is to ensure excellent customer service and efficient order fulfillment within the Region. This involves directly processing customer requests and orders, overseeing the regional customer service team, resolving customer issues, and driving continuous improvement or digital initiatives to enhance service delivery.The Programme enables graduates to gain real insights into life at Air Liquide. It is a structured programme that allows for an in-depth exploration of interest in the chemicals industry and develops their professional skills and competencies. For the duration of the programme, our Management Associate will be rotated to work on special mission projects.**Responsibilities:**1. Process regional orders and customer requests:* Manage all general inquiries and onboarding processes—including account setup, document requests, and price adjustments—ensuring swift, accurate, and high-quality resolutions for the customer.* Drive the complete order lifecycle by processing multi-channel orders, coordinating with site logistics to guarantee stock availability, and finalizing post-delivery confirmations for accurate and timely billing.2. Drive Customer Services strategies and C-IMP initiatives to improve service level:* Deploy targeted strategies to improve existing processes across all channels in order to enhance team performance, reduce lead times and improving Customer Experience (CX).* Monitor and analyze KPIs to identify process gaps and guide the team in implementing improvement methods aligned with Cluster/Group best practices.3. Customer Experience & Digital Adoption Projects* Drive key digital transformation projects that facilitate the order lifecycle and boost user adoption rates through training, campaigns and other supporting strategies.* Champion a seamless customer journey by leveraging the existing customer feedback module to gather feedback, identify improvement areas, and collaborate closely with multiple stakeholders to implement solutions.4. Ad-hoc Responsibilities* Support in Document retention as per ISO standards and Finance Audit requirements.* Support asset department on performing monthly stock take* Perform other duties as assigned.* A Bachelor's degree in Engineering / Business from a reputable educational institution with good academic and co-curricular record* Entry level applicants or a maximum of 3 years of full-time working experience candidates are welcome to apply* Strong leadership qualities, excellent numerical and communication skills, high learning agility and resilience to succeed in a dynamic environmentAir Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we're offering you a competitive package. At Air Liquide, we listen to our employees' expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.We offer a comprehensive and competitive remuneration and benefits package including:* Base salary* Annual bonus* Allowances* Life insurance/Healthcare* Paid maternity/paternity leave* Childcare benefits* Flexi/Wellness benefits* Learning opportunities* Mobility opportunities\*\*We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.\*\***About Air Liquide**A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** **!****We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this