Managed Services Architect: Cloud, AI & Ops

NTT MSC Sdn Bhd; Selangor; On-site; MYR 180,000 - 260,000; Full time

Job summary

NTT DATA in Malaysia is seeking an experienced Managed Services Service Architect to shape integrated ITIL-aligned operating models across private and public cloud, infrastructure, OS, databases, service desk, security and applications.

You will lead end-to-end service design, transition and automation initiatives for APAC Managed Services, collaborating with cross-functional teams to deliver scalable, cost-efficient outcomes.

Qualifications

• Experience in service architecture and managed services solutioning within global SI/ MSP or consulting environments.
• Strong English communication and workshop facilitation with CIO/CTO-level leaders.
• Broad IT operations knowledge across cloud, infrastructure, OS, databases, networks, and applications.
• Solid ITIL understanding and core service management practice experience.
• Experience designing end-to-end managed service operating models and governance.
• Experience in managed services transition and transformation, including knowledge transfer.
• Familiarity with ITSM platforms like ServiceNow and AI-enabled operations.

Responsibilities

• Lead service architecture for managed services opportunities, renewals and new ITO pursuits.
• Design target operating models covering governance, service management, delivery organisation, accountability, supplier integration, service levels, reporting and continual improvement.
• Integrate multiple technology towers into one coherent managed service.
• Shape transition and transformation, including mobilisation, knowledge transfer, tooling integration, service acceptance and operational readiness.
• Design platform-enabled operations using ITSM, monitoring, observability, AIOps, automation and AI-assisted delivery to improve quality.
• Develop resource and delivery models balancing onshore, nearshore and offshore capability, automation potential and FTE optimisation.
• Lead discovery workshops, solution shaping, service design, proposal input, assumptions, presentations, risk reviews and delivery handover.
• Partner with tower architects, delivery, transition, commercial and account teams to ensure solutions are technically credible and commercially aligned.

Job description

NTT DATA in Malaysia is seeking an experienced Managed Services Service Architect to shape integrated ITIL-aligned operating models across private and public cloud, infrastructure, OS, databases, service desk, security and applications.

You will lead end-to-end service design, transition and automation initiatives for APAC Managed Services, collaborating with cross-functional teams to deliver scalable, cost-efficient outcomes.