Integrated MSP Service Architect (Platform-Enabled Ops)

NTT Limited; Petaling Jaya; Sur place; MYR 240 000 - 300 000; Plein temps

Résumé du poste

NTT DATA is seeking an experienced Managed Services Service Architect to join our APAC practice in Malaysia. You will shape integrated managed service solutions across cloud, infrastructure, OS, databases, service desk, security and applications, delivering an ITIL-aligned operating model.

The role includes transition and transformation, platform-enabled operations, AIOps and automation to improve outcomes, scalability and cost efficiency.

Qualifications

• Experience in service architecture, managed services solutioning or complex presales within a global SI, MSP or consulting environment.
• Strong English communication and workshop facilitation skills, with confidence presenting to CIO/CTO leaders.
• Broad enterprise IT operations knowledge across cloud, infrastructure, OS, databases, networks, service desk, security and applications.
• Integration capability across towers is essential.
• Solid knowledge of ITIL and core service management practices (incident, problem, change, request, event...).
• Experience designing managed service operating models, governance, RACI/accountability and multi-supplier integration.
• Experience shaping transition and transformation, including mobilisation and tool/process integration.

Responsabilités

• Lead service architecture for managed services opportunities, renewals and new ITO pursuits.
• Translate customer requirements into an integrated end-to-end operating service.
• Design target operating models covering governance, service management, delivery organisation and accountability.
• Integrate multiple towers into one coherent managed service.
• Shape transition and transformation, including mobilisation, knowledge transfer and tooling integration.
• Design platform-enabled operations using ITSM, monitoring, observability, and AI-enabled delivery.
• Develop resource and delivery models balancing onshore, nearshore and offshore capability.

Connaissances

Service architecture

Presales experience

Workshop facilitation

English communication

IT operations knowledge

Outils

ITSM/ServiceNow

Observability

AIOps

Automation

Orchestration

Self-service

AI-enabled operations

Description du poste

NTT DATA is seeking an experienced Managed Services Service Architect to join our APAC practice in Malaysia. You will shape integrated managed service solutions across cloud, infrastructure, OS, databases, service desk, security and applications, delivering an ITIL-aligned operating model.

The role includes transition and transformation, platform-enabled operations, AIOps and automation to improve outcomes, scalability and cost efficiency.