Senior Managed Services Architect: Cloud & AI

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 360,000 - 600,000; Full time

Job summary

NTT DATA is seeking an experienced Managed Services Service Architect to join our APAC practice in Malaysia, supporting Australia and New Zealand. You will shape integrated managed service solutions across private/public cloud, infrastructure, OS, databases, service desk, security and applications.

You will design target operating models, governance, and multi-supplier integration, and lead workshops, solution shaping, and transition initiatives to improve outcomes, scalability and cost

Qualifications

• Experience in service architecture, managed services solutioning or complex presales within a global SI, managed services provider or consulting environment.

Responsibilities

• Lead service architecture for managed services opportunities, renewals and new ITO pursuits, translating customer requirements into an integrated end-to-end operating service.
• Design target operating models covering governance, service management, delivery organisation, accountability, supplier integration, service levels, reporting and continual improvement.
• Integrate multiple technology towers - private/public cloud, infrastructure, operating systems, databases, networks, service desk, security and applications - into one coherent managed service.
• Shape transition and transformation, including mobilisation, knowledge transfer, tooling integration, service acceptance, stabilisation and the move from current-state to target operations.
• Design platform-enabled operations using ITSM, monitoring, observability, AIOps, orchestration, automation and AI-assisted delivery to reduce noise, accelerate resolution and improve quality.
• Develop resource and delivery models balancing onshore, nearshore and offshore capability, service volumes, specialist skills, automation potential and FTE optimisation.
• Lead discovery workshops, solution shaping, service design, proposal input, assumptions, presentations, risk reviews and delivery handover.
• Partner with tower architects, delivery, transition, commercial and account teams to ensure solutions are technically credible, operationally executable and commercially aligned.

Job description

NTT DATA is seeking an experienced Managed Services Service Architect to join our APAC practice in Malaysia, supporting Australia and New Zealand. You will shape integrated managed service solutions across private/public cloud, infrastructure, OS, databases, service desk, security and applications.

You will design target operating models, governance, and multi-supplier integration, and lead workshops, solution shaping, and transition initiatives to improve outcomes, scalability and cost