Malay Reservations & Guest Care Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Reservations Customer Service Representative. You will handle inquiries and reservations via phone and email, modifying bookings as needed, and acting as a liaison between guests and hotels. Candidates should have excellent communication skills and experience in customer care and the hotel industry. Flexible shift availability is required.

Qualifications

• Excellent communication skills in English and another required language.
• Experience in Customer Care, internet, and hotel industry.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail, and fax.
• Modify, change and/or cancel existing reservations.
• Act as liaison between guest and hotel to resolve complaints.

Skills

Excellent communication skills in English

Problem solving

Customer friendly

Job description

A leading customer service provider in Kuala Lumpur is seeking a Reservations Customer Service Representative. You will handle inquiries and reservations via phone and email, modifying bookings as needed, and acting as a liaison between guests and hotels. Candidates should have excellent communication skills and experience in customer care and the hotel industry. Flexible shift availability is required.