M365 Technical Support Engineer - L2

Horizontal Talent; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Horizontal Talent in Kuala Lumpur, Malaysia, is seeking a well-rounded Mid‑Senior Level L2 IT Support Technician. You will provide Level 2 technical support, troubleshoot complex infrastructure and user‑related issues, and support Microsoft collaboration platforms.

The ideal candidate must have strong hands-on experience with Microsoft Intune, SCCM, Exchange, Active Directory, and Azure Active Directory. We are looking for someone with excellent problem-solving abilities and good communication skills to thrive in a fast-paced environment.

Qualifications

• 8+ years of relevant IT Support / Infrastructure Support experience.
• Experience supporting enterprise or regional IT environments preferred.

Responsibilities

• Provide Level 2 technical support for end‑user systems, infrastructure, and Microsoft environments.
• Troubleshoot and resolve issues related to Microsoft Intune, SCCM, Exchange Online / On‑Prem, Active Directory, Azure Active Directory, Microsoft Teams.
• Manage user accounts, permissions, group policies, and access controls.

Skills

Microsoft Intune

SCCM

Exchange

Active Directory

Azure Active Directory

Microsoft Teams Telephony

Job description

Kuala Lumpur, Malaysia

About Horizontal

Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in the US, UAE, India, Malaysia and Australia.

Job Summary

We are looking for a well-rounded Mid‑Senior Level L2 IT Support Technician to join our growing support team. The ideal candidate should possess strong hands‑on experience across Microsoft infrastructure technologies and end‑user support environments. This role will be responsible for providing Level 2 technical support, troubleshooting complex infrastructure and user‑related issues, supporting Microsoft collaboration platforms, and ensuring smooth day‑to‑day IT operations across the organization.

Candidates with experience in Intune/SCCM, Exchange, Active Directory, Azure AD, and Microsoft Teams Telephony will be highly preferred.

Key Responsibilities

• Provide Level 2 technical support for end‑user systems, infrastructure, and Microsoft environments.
• Troubleshoot and resolve issues related to:
  • Microsoft Intune
  • SCCM
  • Exchange Online / On‑Prem
  • Active Directory
  • Azure Active Directory
  • Microsoft Teams
• Support device management, software deployment, patching, and endpoint security activities.
• Manage user accounts, permissions, group policies, and access controls.
• Support onboarding/offboarding activities and user provisioning.
• Troubleshoot email, authentication, MFA, and collaboration platform issues.
• Support Microsoft Teams Telephony configuration and troubleshooting activities (preferred).
• Escalate critical incidents where required and coordinate with L3/infrastructure teams.
• Maintain technical documentation, SOPs, and knowledge base articles.
• Ensure timely incident resolution in line with SLA requirements.
• Collaborate with regional and global IT teams to support ongoing operational and project activities.

Required Skills & Qualifications

• 8+ years of relevant IT Support / Infrastructure Support experience
• Experience supporting enterprise or regional IT environments preferred

Strong hands‑on experience with

• Microsoft Intune
• SCCM
• Exchange
• Active Directory
• Azure Active Directory (Azure AD / Entra ID)

Good understanding of

• Windows OS environment
• Microsoft 365 Administration
• Endpoint Management
• User Access Management
• Device Compliance & Policies

Preferred / Bonus Skills

• Microsoft Teams Telephony
• Teams Calling / Voice Administration
• Hybrid Microsoft infrastructure environments
• PowerShell scripting
• ITSM / Ticketing tools (ServiceNow, Jira, etc.)

Soft Skills

• Strong troubleshooting and analytical skills
• Good communication and stakeholder management abilities
• Ability to work independently in a fast‑paced support environment
• Team player with strong ownership mindset

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.