Luxury Server — Guest Experience Specialist

Hilton; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job description

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be ensuring the service sequence is flawless and goes beyond guest expectations. As a Server, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Here’s what you’ll do during a typical day:

Follow the hotel's standard operating procedures, service policies, and techniques to deliver a luxury dining experience.

Greet guests warmly, present menus, and provide detailed explanations of menuand buffetitems, making recommendations as needed.

Takeaccuratefood and beverage orders and communicate them effectively to the kitchen and bar.

Ensuretimelyservice of food and beverages, following proper sequence and etiquette.

Anticipate guest needs, offering refills and replenishments promptly (e.g., water, bread, condiments).

Assistguests with seating, providing personalized service, and accommodating special requests.

Address guest inquiries and resolve any concerns promptly, ensuring a seamless experience.

Possess thorough knowledge of therestaurantsand menu, including ingredients, preparation methods, and allergens.

Upsell and recommend menu items, pairing food withappropriate wineor beverages to enhance the dining experience.

Understand the coordination between the kitchen and restaurant, ensuring smooth service flow.

Maintain awareness of daily specials, promotions, and upcoming events.