Luxury Retail Store Supervisor – VIP Service & Inventory

Royal Selangor International Sdn Bhd; Penang; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Royal Selangor is seeking a Store Supervisor in Penang to support the Store Manager in delivering an exceptional shopping experience. You will guide sales associates, manage inventory, and ensure visual merchandising aligns with our heritage and brand guidelines.

The role requires 2–3 years of retail experience, strong leadership, and fluency in English and Bahasa Malaysia. Weekend and holiday shifts are required in a luxury retail setting.

Qualifications

• Minimum 2 to 3 years of retail sales experience, with at least 1 year in a senior sales or supervisory capacity.
• Experience in luxury retail, lifestyle, or heritage brands is an advantage.
• Proficient in English and Bahasa Malaysia.

Responsabilités

• Oversee daily store operations, floor coverage, cash handling, and POS transactions while driving the team to meet and exceed monthly sales targets.
• Deliver high-touch, personalized customer service, handle after-sales requests, and build lasting relationships with local and VIP clients.
• Supervise, guide, and motivate retail sales associates on the floor, assisting with onboarding, daily shift rosters, and product knowledge coaching.
• Conduct regular stock counts, manage inventory accuracy, coordinate store replenishments, and handle incoming/outgoing stock transfers to prevent shrinkage.
• Maintain pristine store presentation, display layouts, and promotional displays in compliance with Royal Selangor brand guidelines.

Connaissances

Leadership

Customer service

Interpersonal communication

Bahasa Malaysia

Formation

Diploma or Bachelor's Degree in Retail Management/ Hospitality/ Business Administration

Outils

POS software

Description du poste

Royal Selangor is seeking a Store Supervisor in Penang to support the Store Manager in delivering an exceptional shopping experience. You will guide sales associates, manage inventory, and ensure visual merchandising aligns with our heritage and brand guidelines.

The role requires 2–3 years of retail experience, strong leadership, and fluency in English and Bahasa Malaysia. Weekend and holiday shifts are required in a luxury retail setting.