Luxury Retail Assistant Store Manager — People & Performance

Longchamp; Johor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Longchamp is seeking an Assistant Store Manager at Johor Premium Outlets, Malaysia. As deputy to the Store Manager, you will help drive sales, deliver an exceptional customer experience, and lead the team in daily operations.

You will support sales targets, coach staff, manage inventory and merchandising, and ensure brand standards. Fluency in English and Bahasa Malaysia is required; weekend and public holiday hours apply.

Qualifications

• Minimum 3 years of retail experience, preferably in luxury or premium retail.
• Supervisory or team leadership experience preferred.
• Fluent in English and Bahasa Malaysia.
• Willing to work retail hours, including weekends and public holidays.

Responsibilities

• Support the achievement of store sales targets and KPIs.
• Lead by example through active selling and excellent product knowledge.
• Deliver a personalized and memorable customer experience.
• Develop customer loyalty through effective clienteling and CRM usage.
• Handle customer enquiries and complaints professionally.
• Assist with onboarding, training, scheduling, and daily team supervision.
• Oversee opening and closing procedures, cash handling, and daily reporting.
• Maintain visual merchandising standards in accordance with Longchamp guidelines.

Skills

Retail experience

Leadership

Customer service

Communication

Organized

Job description

Longchamp is seeking an Assistant Store Manager at Johor Premium Outlets, Malaysia. As deputy to the Store Manager, you will help drive sales, deliver an exceptional customer experience, and lead the team in daily operations.

You will support sales targets, coach staff, manage inventory and merchandising, and ensure brand standards. Fluency in English and Bahasa Malaysia is required; weekend and public holiday hours apply.