Luxury Jewelry Sales Advisor — Client Experience Pro

Chow Tai Fook Jewellery Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Wellness programs

Career development opportunities

Job summary

Chow Tai Fook Jewellery Group in Kuala Lumpur is seeking a sales-focused Retail Associate. You will provide an outstanding customer experience, develop product knowledge, and deliver tailored recommendations to reach personal and store targets.

Join a heritage luxury brand with a global footprint; you'll maintain store standards, manage inventory, and support campaigns and events, while adapting to fast-paced retail hours.

Qualifications

• SPM level or above.
• Sales experience in jewelry or luxury brands preferred.
• Proven ability to deliver strong customer service.
• Well-groomed, personable, and confident with strong communication.
• Team-oriented with adaptability to a fast-paced retail environment.
• Multilingual to cater to diverse clienteles.

Responsibilities

• Provide an outstanding customer experience, creating an exceptional shopping experience.
• Develop and maintain deep product knowledge, encompassing craftsmanship, design intent, styling possibilities, and the brand stories behind each piece, to deliver confident and engaging customer advice.
• Achieve individual and store sales targets through active customer engagement and tailored product recommendations.
• Manage inventory level through conducting inventory counts and maintaining clear inventory records.
• Ensure the store is impeccably maintained, with visual displays that reflect the brand’s image and current promotions.
• Coordinate and fulfil customer orders, including in-store collection and delivery arrangements
• Support the execution of in-store campaigns, promotions, and events.
• Able to commit to retail hours.

Skills

Customer service

Sales experience

Multilingual

Interpersonal skills

Team player

Education

SPM Level or above

Job description

Chow Tai Fook Jewellery Group in Kuala Lumpur is seeking a sales-focused Retail Associate. You will provide an outstanding customer experience, develop product knowledge, and deliver tailored recommendations to reach personal and store targets.

Join a heritage luxury brand with a global footprint; you'll maintain store standards, manage inventory, and support campaigns and events, while adapting to fast-paced retail hours.