Luxury Hotel Guest Experience Specialist

Park Hyatt; Kuala Lumpur; Sur place; MYR 28 000 - 42 000; Plein temps

Résumé du poste

Park Hyatt Kuala Lumpur seeks a Guest Service Officer for the Guest Service Center to deliver a professional, courteous, and caring level of service to guests, associates, and visitors. The role ensures all guest and associate enquiries are handled efficiently and effectively, with prompt follow-up and appropriate resolution of concerns to maintain a positive experience.

In this position you will work with hotel teams to anticipate guest needs, uphold luxury standards, and ensure a seamless

Qualifications

• Malaysian citizens or permanent residents due to work permit restrictions.
• University degree or diploma in Hospitality or Tourism management.
• Experience as a Guest Service Officer in luxury hotels preferred; fresh graduates welcome.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Microsoft Office

Excel

Word

Organizational skills

Formation

Bachelor/Diploma in Hospitality or Tourism Management

Description du poste

Park Hyatt Kuala Lumpur seeks a Guest Service Officer for the Guest Service Center to deliver a professional, courteous, and caring level of service to guests, associates, and visitors. The role ensures all guest and associate enquiries are handled efficiently and effectively, with prompt follow-up and appropriate resolution of concerns to maintain a positive experience.

In this position you will work with hotel teams to anticipate guest needs, uphold luxury standards, and ensure a seamless