Loss Adjuster- Penang, Malaysia

RubixHR; George Town; Híbrido; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

McLarens in Penang seeks a Loss Adjuster to deliver professional claims management and investigative analysis for clients. You will conduct onsite and offsite investigations, assess policy liability, and prepare reports to support fair settlement decisions.

The role focuses on building client relationships, maintaining departmental reputation, and contributing to efficiency. Candidates should have strong English, technical insurance knowledge, and the ability to work with cross-functional teams.

Qualificações

• Insurance and loss adjusting knowledge and expertise.
• Strong verbal and written communication and presentation skills in English.
• IT literacy.
• Diplomacy, negotiation and influencing skills.
• Strong problem solving and decision making.
• Ability to work under pressure and deadlines.
• Team player mindset and accountability.

Responsabilidades

• Liaise with insurers, policyholders, brokers, claimants, service providers and regulators.
• Conduct onsite and offsite investigations by interview and statement taking.
• Attend meetings related to case investigation and claims review.
• Analyze policy liability, reserve and settlement strategy.
• Conduct settlement negotiations with policyholders and claimants.
• Engage and monitor service providers related to claims service delivery.
• Prepare investigation reports and regular claims bordereaux.
• Work independently on straightforward claims; assist senior adjusters on complex matters.
• Identify issues early and seek guidance from seniors; learn on the job.

Conhecimentos

Loss adjusting knowledge

English communication

Investigation skills

Negotiation skills

Teamwork

Problem solving

Descrição da oferta de emprego

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The Loss Adjuster- Penang position will be responsible for delivering professional claims management service to clients. The role requires the jobholder to provide loss adjusting expertise, business revenue contribution and teamwork support.

The job holder will be expected to contribute to the business maintenance and growth as well as the supportive team culture in the Department. The focus is on the business, efficiency, profitability, and reputation of the department. This will involve ensuring that nothing short of a professional service is provided to all McLarens clients.

Purpose

At its core, the Loss Adjuster role is about helping insurers and their clients navigate complex losses. Through independent investigation, technical assessment and sound judgement, the Loss Adjuster establishes the facts and financial impact of a claim and provides clear, well-supported recommendations to enable an effective and fair resolution.

Key Accountabilities

Responsibilities:

Technical and day-to-day responsibilities:

• Liaise with all stakeholders in claims management including insurers, policyholders, brokers, claimants, third party service providers, governmental bodies etc.
• Conduct onsite and offsite investigations by interview statement taking etc.
• Attending meetings related to case investigation, claims review, court hearings etc.
• Analyze and advise on insurance policy liability, claims reserve and claim settlement strategy.
• Conduct settlement negotiation with policyholders, claimants, and any related party.
• On behalf of clients, engage and monitor the performance of service providers related to claims service delivery.
• Prepare investigation reports and regular claims bordereaux to clients.
• Work independently and unsupervised on straight forward claims allocated to you and you assist more senior adjusters in larger and more complicated claims matters.
• You recognize problems or difficulties at an early stage and seek assistance from more senior adjusters as necessary. You are willing to learn from your seniors via on-the-job training.

Company reputation and branding:

• Take ownership of and responsibility for the quality and timeliness of the tasks assigned to you.
• Highly conscious of reputation risk of the Department and the Company and strive to raise and maintain it.
• Strive to maintain current client relationships and develop new client relationships.

Operational efficiency and leadership:

• Demonstrate team spirit in cooperation and collaboration between members of the department and the Company.
• Take an interest in and support the efficiency and financial results of the team in which you operate.
• Proactively undertake or assist in additional management/corporate projects from time to time (such as transformation projects or public speaking engagements).
• Compliant with continuing professional development (CPD) requirements of the professional qualifications.

Experience and Qualifications

SKILLS

You will need to show:

• Insurance and loss adjusting technical knowledge and expertise.
• Strong verbal and written communication and presentation skills in English
• IT literacy
• Strong diplomacy, negotiation and influencing skills.
• Strong problem-solving skills and decision-making skills.
• Ability to work under pressure and difficult circumstances and to strict deadlines.
• Strong team player mindset and commitment
• Strong business acumen and drive
• Ability to network with the insurance market and key decision makers.
• Strong self- motivation and accountability
• Strong service orientation and desire to strive for excellence.
• Confidence, presentable and resilience
• Integrity and professionalism

This Job Description is not a comprehensive list of duties/ responsibilities but serves to identify the main responsibilities of the job, The company reserves the right to amend this job description as business demands

The workplace
Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.
Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.
We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise?

What Drives Us

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.