Logistics Ops Specialist - Customer Success & Compliance

CLASQUIN; Johor Bahru; On-site; MYR 40,000 - 70,000; Full time

Job summary

CLASQUIN in Johor Bahru is seeking an operations coordinator to drive customer satisfaction, retention and engagement across freight shipments. You will coordinate with shipping lines, co-loaders, agents, warehouses and transport companies for daily operations while ensuring compliance with customs, port regulations and QMS requirements.

This role involves maintaining and updating system information, generating customer reports, cost and revenue updates, invoicing, credit monitoring, handling

Responsibilities

• Drive customer satisfaction, retention and engagement
• Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
• Ensure full compliance with all applicable Customs and port regulations
• Maintaining and updating operational information and documents in system
• Create, update and refine customer reports
• Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
• Generating freight invoices
• Collaborate with finance in monitoring credit limits and assist in case of challenges
• Support and resolve claims
• Accomplish other ad hoc tasks given by the Manager per his/her competence
• Ensure compliance with the established QMS requirements.

Job description

CLASQUIN in Johor Bahru is seeking an operations coordinator to drive customer satisfaction, retention and engagement across freight shipments. You will coordinate with shipping lines, co-loaders, agents, warehouses and transport companies for daily operations while ensuring compliance with customs, port regulations and QMS requirements.

This role involves maintaining and updating system information, generating customer reports, cost and revenue updates, invoicing, credit monitoring, handling