About the Role
The Warehouse & Kitting Operations Manager is responsible for leading and overseeing all warehouse and kitting operations to ensure efficient inventory management, material flow, order fulfilment, productivity, quality, and safety performance. The role will drive operational excellence, support customer requirements, optimize warehouse processes, and lead a team to achieve business objectives while maintaining compliance with company policies and regulatory standards.
What you will do
Warehouse & Kitting Operations Management
- Lead and manage end-to-end warehouse and kitting operations, including receiving, storage, inventory control, picking, packing, kitting, and shipping activities to meet business and customer requirements.
- Ensure timely and accurate execution of kitting operations by maintaining material availability, inventory accuracy, and adherence to established work processes.
- Lead, coach, and develop warehouse supervisors, team leaders, and operational staff to achieve operational targets and foster a high-performance culture.
- Manage workforce planning, manpower allocation, productivity, and employee performance to optimize operational efficiency and resource utilization.
- Establish, monitor, and drive key operational KPIs, including inventory accuracy, kitting accuracy, productivity, service levels, safety, quality, and cost performance.
- Analyse operational data and performance metrics to identify improvement opportunities and implement corrective and preventive actions.
- Drive continuous improvement initiatives through Lean, Six Sigma, or other best practices to enhance productivity, quality, inventory control, and operational effectiveness.
- Collaborate closely with Inbound Warehouse, Planning, Procurement, Production, Finance, System and Process, Engineering, and external stakeholders to ensure seamless material flow and achievement of supply chain objectives.
- Identify and implement cost-saving initiatives while maintaining service quality, operational efficiency, and compliance requirements.
- Ensure compliance with all company policies, health, safety, security, environmental, customer, regulatory, and ISO requirements applicable to warehouse and kitting operations.
- Promote a strong safety culture through employee engagement, safety programs, risk assessments, and corrective actions to maintain a safe and incident-free workplace.
- Support internal and external audits, ensuring operational readiness, compliance, and effective closure of audit findings.
- Foster a culture of accountability, teamwork, quality, and continuous improvement while developing organizational capabilities through training, coaching, and succession planning.
What you will need
Education
Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or related discipline.
Experience
- Minimum 8 years of experience in Supply Chain Management, Warehousing, Logistics Operations, or related fields.
- At least 5 years in a supervisory or managerial role managing logistics and operational teams.
- Experience in warehouse and transportation management, inventory control, and kitting operations within manufacturing, distribution, or logistics environments.
- Experience working with ERP and Warehouse Management Systems (WMS).
- Knowledge and experience in customs clearance process, import/export documentation, and regulatory compliance will be an added advantage.
Technical Competencies
- Strong knowledge of warehouse operations, inventory management, and logistics processes.
- Understanding of supply chain planning and material flow management.
- Proficiency in Microsoft Excel, Power BI, ERP systems (SAP, Oracle, JDE, or equivalent), and WMS platforms.
- Strong analytical and problem-solving skills.
- Demonstrated expertise in Lean Six Sigma, Lean Management, and/or AI-enabled operational improvement initiatives, with the ability to leverage data analytics, automation, and digital technologies to enhance warehouse and kitting performance, productivity, quality, and cost efficiency.
- Experience in leading process improvement projects and implementing data-driven solutions to improve operational performance and customer satisfaction.
Leadership Competencies
Proven people leadership and team development capability with the ability to inspire, coach, and motivate cross-functional teams.Strong stakeholder management, communication, and influencing skills across all organizational levels.Demonstrated ability to work independently with minimal supervision and take ownership of operational outcomes.Strong decision-making capability with the ability to assess risks, evaluate alternatives, and make sound business decisions in dynamic and ambiguous environments.Ability to manage multiple priorities, adapt to changing business requirements, and perform effectively under pressure.Results-oriented mindset with strong accountability and a focus on customer service, operational excellence, and continuous