LMS Application Support Specialist

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TRANSCOSMOS (MALAYSIA) SDN. BHD. is seeking an LMS Support Specialist to handle day-to-day LMS administration, user management, and course setup, collaborating with L&D and vendors. You will troubleshoot issues, prepare guides, and ensure smooth platform operations.

The role requires 3-5 years of LMS experience, IT/HR-related education, and strong Excel reporting skills to support training activities and user performance analysis.

Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Human Resources, Learning & Development, Business Administration, or a related field.
• 3-5 years of LMS administration or LMS support experience was required.

Responsibilities

• Perform day-to-day administration and maintenance of the LMS platform
• Manage LMS settings, configurations, user access, roles, permissions, and other administrative functions
• Assist TD team & Project Trainer in creating and maintaining training courses, learning paths, and assessments
• Support trainers in setting up and maintaining training content, courses, and learning activities
• Provide first-level support to Trainers and L&D users on LMS functionality and administration
• Troubleshoot user issues and provide timely solutions or workarounds
• Prepare and maintain user guides, FAQs, and troubleshooting references
• Act as main contact for LMS-related vendor support
• Escalate issues to LMS vendor after initial investigation
• Raise and monitor vendor support tickets and ensure SLA adherence

Skills

LMS administration

Vendor coordination

System troubleshooting

User management

Course administration

Reporting

UAT and system testing

SLA management

Education

Bachelor's Degree or Diploma in IT/CS/HR/L&D/Business Administration

Tools

MS Office - Excel

Job description

The LMS Support Specialist is responsible for providing day-to-day operational and technical support for the Learning Management System (LMS), ensuring the platform is properly maintained and available to support training and learning activities. The role will work closely with Trainers, L&D/HR teams, internal stakeholders, and LMS vendors to manage system administration, resolve platform-related issues, support training activities, and ensure a smooth user experience.

Key responsibilities

Perform day-to-day administration and maintenance of the LMS platform

Manage LMS settings, configurations, user access, roles, permissions, and other administrative functions

Assist TD team & Project Trainer in any error related to create and maintain training courses, learning paths, learning plans, assessments, enrolment settings, and other LMS components

Support trainers in setting up and maintaining training content, courses, and learning activities

Provide first-level support and guidance to Trainers and L&D users on LMS functionality and administration

Troubleshoot user issues and provide timely solutions or workarounds

Prepare and maintain comprehensive user guides, FAQs, and troubleshooting references

Act as the main point of contact for LMS-related technical issues requiring vendor support

Investigate and troubleshoot issues before escalating them to the LMS vendor

Raise and monitor vendor support tickets, ensuring issues are followed up within the agreed SLA

About you

Bachelor's Degree/Diploma in Information Technology, Computer Science, Human Resources, Learning & Development, Business Administration, or a related field

3-5 years of relevant experience in LMS administration, LMS support, Learning Technology, or a similar role

Hands-on experience in managing and maintaining an LMS platform

Experience supporting Trainers, L&D teams, or end users in an LMS environment

Experience in vendor coordination, issue escalation, and system troubleshooting

Experience in LMS configuration, user management, course administration, reporting, and system testing

Strong understanding of LMS administration and configuration

Good troubleshooting and problem-solving skills

Experience with UAT, system testing, and defect management

Good knowledge of Microsoft Office, particularly Excel, for reporting and data management

Facilities Management & Outsourced Services 1,001-5,000 employees

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

What can I earn as an Application Support Specialist