Level 2 System Engineer: Cloud, Proxmox & Backups

NetPluz (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Job summary

NetPluz (M) Sdn Bhd is seeking a Level 2 Technical Support Engineer to provide advanced support for managed customers and internal infrastructure. You will ensure availability, performance and reliability of virtualisation, cloud and backup/disaster recovery environments.

Responsibilities include troubleshooting escalated incidents, building and maintaining Proxmox environments, managing AWS/Azure resources, and coordinating with vendors.

Qualifications

• Diploma or degree in IT, CS, or related field.
• Experience in Level 2/technical support.
• Proxmox virtualization experience.
• AWS and Azure cloud platform experience.
• Backup/data protection experience with Veeam/Acronis/Druva.
• Good networking and server administration knowledge.

Responsibilities

• Act as Level 2 support for escalated Level 1 incidents.
• Troubleshoot servers, virtualization hosts, cloud infra and backup jobs.
• Set up and maintain Proxmox VMs, clusters, storage.
• Manage AWS and Azure resources including IAM and networking.
• Configure backup solutions with Veeam, Acronis, and Druva.
• Guide Level 1 engineers on hardware, OS, network issues.
• Document incidents, resolutions, and SOPs.
• Provide rotating standby support after hours and weekends.
• Liaise with vendors and customers on issues.

Skills

Troubleshooting

Analytical skills

Networking basics

Server administration

Communication skills

Vendor liaison

Education

Diploma/Degree in IT or related field

Tools

Proxmox

AWS

Azure

Veeam

Acronis

Druva

Job description

NetPluz (M) Sdn Bhd is seeking a Level 2 Technical Support Engineer to provide advanced support for managed customers and internal infrastructure. You will ensure availability, performance and reliability of virtualisation, cloud and backup/disaster recovery environments.

Responsibilities include troubleshooting escalated incidents, building and maintaining Proxmox environments, managing AWS/Azure resources, and coordinating with vendors.