Learning Services Intern

The Access Group; Kuala Lumpur; Hybrid; MYR 17,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Health contribution

Three charity days

Job summary

A leading software provider is seeking a full-time intern in Kuala Lumpur to support eLearning and customer training. This 4-month internship runs from March 2 to June 30, 2026. Responsibilities include managing training queries, provisioning access to eLearning, and assisting with webinars. Ideal candidates should be university students with strong communication and organizational skills. A competitive salary and benefits, including health contributions and well-being days, are offered.

Qualifications

• Availability from 2 March to 30 June 2026.
• Currently studying fields like Learning/Education, HR, Business.
• Able to prioritize tasks and manage multiple items.
• Proficient in Excel, Word and PowerPoint basics.

Responsibilities

• Monitor the Learning Services inbox and action queries.
• Provision access to eLearning for customers.
• Assist with webinar scheduling and logistics.
• Maintain and update learning catalog items.
• Produce weekly revenue and monthly training reports.
• Suggest process improvements and update FAQs and playbooks.
• Perform ad hoc Learning Services tasks.

Skills

Customer-focused communication

Organizational skills

Intermediate Excel

Positive attitude

Education

Currently studying at a university

Tools

Excel

Word

PowerPoint

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You’ll be part of the Learning Services team supporting customers, partners, and colleagues with access to eLearning, resolving training queries, and keeping our Learning Management System (LMS) accurate and up to date. This is a hands‑on operations internship where you’ll learn how technology, customer support, and training delivery connect.

Please note that this role will be offered as a 4‑month internship opportunity, ideally from 2nd March to 30th June 2026.

Day‑to‑day, you will:

• Customer & learner support: Monitor the Learning Services inbox; action queries within the 48‑hour SLA (or 72 hours during peak periods).
• Training provisioning: Provision customer, partner and colleague access to eLearning within the SLA; ensure records are accurate.
• Webinar support: Assist with creation, scheduling, logistics, and post‑webinar assets (recordings and materials).
• LMS upkeep: Maintain and update learning catalog items, enrollments, and data quality.
• Reporting: Produce weekly revenue and monthly training reports with high accuracy.
• Continuous improvement: Contribute ideas to streamline processes, FAQs, and playbooks.
• Ad hoc duties aligned to Learning Services operations.

Your skills and experiences might also include:

• Availability: Full‑time ideally from 2 March to 30 June 2026.
• Enrollment: Currently studying at a university (fields like Learning/Education, HR, Business, or related are welcome).
• Communication: Clear written and verbal skills; customer‑focused and positive.
• Organisation: Able to prioritise daily/weekly/monthly tasks and manage multiple items.
• Tools: Intermediate Excel, Word, PowerPoint (e.g., pivot tables, basic lookups, data validation).
• Ownership: Comfortable working independently once trained, and collaborating in a team.

What are we all about?

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high‑performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role – even if your experience doesn’t tick every box – you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.