Learning Architect: Training Delivery & Design

CIGNA Worldwide General Insurance Company Limited; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Cigna Worldwide General Insurance Company Limited is seeking a skilled Learning & Development professional in Kuala Lumpur to design, deliver and evaluate training programs for service operations. You will maintain curricula, update instructional materials and coach staff to improve performance and customer outcomes.

Key focus areas include inductions, soft skills, and technical training with 25% travel. Strong English communication and stakeholder collaboration are essential to success.

Qualifications

• Experience in training design, delivery, and evaluation preferable.
• Ability to impart knowledge and develop skills to others.
• Excellent presentation skills with confident, creative delivery.

Responsibilities

• Deliver training programs including inductions, upskill and project training.
• Maintain curricula and update materials per policy changes.
• Validate learning objectives and assess performance within programs.
• Partner with HR and operations; travel up to 25% when required.

Skills

Presentation Skills

Coaching Skills

Feedback Skills

Evaluating Skills

Independent Working

Strong Business

Education

Previous training experience or certification

Coaching experience or certification

Tools

Microsoft Office

Job description

Cigna Worldwide General Insurance Company Limited is seeking a skilled Learning & Development professional in Kuala Lumpur to design, deliver and evaluate training programs for service operations. You will maintain curricula, update instructional materials and coach staff to improve performance and customer outcomes.

Key focus areas include inductions, soft skills, and technical training with 25% travel. Strong English communication and stakeholder collaboration are essential to success.