Lead Engineer - Generator & Electrical Systems Product Service Engineering

General Electric (GE) Qatar; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

General Electric (GE) is seeking a senior engineer to lead projects within Gas Power Engineering, acting as a recognized expert in services for customers and industry leaders. You will manage complex assignments with long-term impact and partner across global teams to drive customer success.

You will provide technical support for installations and outages, lead root cause investigations, and coordinate with manufacturing, sourcing, and services. Domestic and international travel will be required.

Qualifications

• Must hold a bachelor's degree in engineering or equivalent.
• Minimum 3 years in engineering or field services.
• Experience with synchronous generators and related mechanical accessories.
• Excellent written and verbal English communication.
• Willingness to travel domestically and internationally on short notice.
• Available to work off-hours and weekends as needed for emergencies.

Responsibilities

• Provide engineering support for unit installations, startups and outages.
• Lead root cause investigations with fleet impact.
• Ensure component designs meet customer requirements.
• Coordinate with manufacturing, sourcing, services and design teams.
• Communicate progress to all organization levels based on criticality.
• Travel to customer sites for technical reviews and outages; support sales/proposals.
• Prepare knowledge articles and customer communications (TILs, PSIB, etc.).
• Participate in global product service meetings to grow expertise.

Skills

Strong English communication

Customer facing experience

Problem solving

Team coordination

Willingness to travel

Education

Bachelor's degree in engineering

Job description

Job Description Summary

You will lead projects and initiatives with broad scope and high impact to Gas Power Engineering. You will also serve as a recognized expert in the services field, both internally and externally, partnering with customers and industry leaders. In this role you will be responsible for major and complex assignments with long-term business implications, manage complex issues within functional area(s) of expertise, and contribute to the overall business strategy, for customer success.

Job Description

Roles and Responsibilities

• Provide technical support for new unit installation / startup and other outage work scopes providing engineering response support for critical issues, timely and efficiently
• Lead root cause investigations for issues with significant fleet impact from initial investigation through the corrective and preventive action phase;
• Assure all component designs meet requirements for customers;
• Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfill customer needs;
• Communicate progress across all levels of the organization depending on the criticality
• Travel to customer locations to 1) Support customer technical review meetings and present recommendations to champion GE's commitment to technical solutions 2) Support unplanned/forced outages to meet availability goals 3) Provide commercial teams with technical support for sales and services proposal activities;
• Author knowledge articles as well as customer communications, including TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications;
• Actively engage in and contribute to global product service meetings to grow personal expertise in addition to helping further the overall global team’s expertise.

Required Qualifications

• Bachelor’s degree in engineering or equivalent experience, preferably Mechanical or Electrical Engineering;
• Minimum 3 years of experience in an engineering or field services capacity;
• Experience of Synchronous Generators and its mechanical accessories systems
• Good written and verbal communication skills in English
• Ability and willingness to travel domestically and internationally on short notice
• Ability and willingness to work off-hours and weekends to support emergency issue resolution

Desired Characteristics

• Prior experience in a customer support/facing role; anticipates customer needs and ensures that they are met
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• Self-starter with initiative and interpersonal skills and ability to work well with teams and communicate requests and requirements clearly;
• Able to interface effectively with all levels of an organization

Additional Information

Relocation Assistance Provided: No