Lead CRM Devops Engineer StarHub · Petaling Jaya · DevOps & Release Pay not stated 2w ago

Devopsroles; Petaling Jaya; On-site; MYR 240,000 - 420,000; Full time

Job summary

StarHub is seeking a Lead CRM DevOps Engineer to own end-to-end DevOps strategy, platform reliability, and release governance for CRM/OM platforms on AWS EKS. You will drive CI/CD, GitOps, and SRE across multi-cluster Kubernetes environments.

You will lead architecture reviews, mentor engineers, and collaborate with cross-functional teams to deliver faster, safer, and more reliable platform delivery in a fast-paced production setting.

Qualifications

• 6+ years in DevOps, SRE, and platform engineering with leadership exposure.
• Strong Java/Spring Boot in microservices-based environments.
• Deep knowledge of Kubernetes, AWS, and IaC practices.
• Experience with CI/CD, GitOps, observability, and incident management.

Responsibilities

• Drive DevOps strategy and operating model for CRM/OM platforms.
• Architect and govern end-to-end CI/CD pipelines using Jenkins and GitOps.
• Lead trunk-based development adoption, automated testing, quality gates, and release safety.
• Design and operate multi-cluster Kubernetes platforms (EKS/OCP).
• Govern AWS infrastructure and IaC using Terraform and/or CloudFormation.
• Apply SRE practices by defining SLOs/SLIs and leading incident management.
• Ensure end-to-end reliability of CRM and API integrations across systems.
• Establish observability and drive documentation and knowledge sharing.

Skills

Java

Spring Boot

Kubernetes

AWS

GitOps

Jenkins

Terraform

CloudFormation

Python

PostgreSQL

Observability

SRE

CI/CD

Education

Bachelor's degree in Computer Science or related

Tools

Jenkins

GitLab CI

Argo CD

Flux

Terraform

CloudFormation

Kubernetes

Prometheus

Grafana

Splunk

CloudWatch

Job description

Role Mission:

As a Lead CRM DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical CRM and Order Management (CRM/OM) platforms.You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, and cloud infrastructure, ensuring high availability, scalability, and secure delivery of CRM/OM microservices on AWS EKS.

This role goes beyond executionrequiring you to drive DevOps best practices, establish SRE capabilities, and ensure end-to-end stability of customer journeys (order, provisioning, billing). You will act as a technical leader, guiding engineers and working across teams to enable faster, safer, and more reliable platform delivery.

Responsibilities:

• Drive DevOps strategy and operating model for CRM/OM platforms, acting as the technical escalation point for complex production issues.

• Architect and govern end‑to‑end CI/CD pipelines using Jenkins (Pipeline‑as‑Code) andGitOps(Argo CD / Flux), enabling safe, repeatable releases.

• Lead trunk‑based development adoption, automated testing, quality gates, and release safety mechanisms across microservices.

• Design and operate multi‑cluster Kubernetes platforms (EKS/OCP), including networking, RBAC, scaling, and resilience.

• Govern AWS cloud infrastructure and Infrastructure‑as‑Code using Terraform and/or CloudFormation, ensuring security, scalability, and cost efficiency.

• Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, and leading incident management and RCA.

• Ensure end‑to‑end reliability of CRM and API integrations across systems.

• Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, and on‑call tooling.

• Contribute to automation and code improvements,participatein architecture reviews, mentor engineers, and drive documentation and knowledge sharing.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, ora relatedfield.

• 6+ years of hands‑on experience across DevOps, SRE, and platform or software engineering, with at least 2–3 years in a senior or technical leadership role.

• Strongproficiencyin Java and Spring Boot, with hands‑on experience supporting microservices‑based and distributed architectures.

• Deep understanding of scalability, reliability engineering, and production system performance.

• Advanced hands‑on experience with:

• Kubernetes (EKS preferred), Helm, and container orchestration

• CI/CD platforms (Jenkins, GitLab CI) andGitOpspractices

• AWS cloud services and architecture

• Infrastructure as Code (Terraform and/or CloudFormation)

• Strong SQL skills with hands‑on PostgreSQL administration and performance tuning experience.

• Proficiencyin Python and shell scripting for automation and platform tooling.

• Experience implementing observability and monitoring using tools such as Splunk, Prometheus, Grafana, and CloudWatch.

• Proven experience working in Agile/Scrum environments, with strong stakeholder management, communication, and technical leadership skills.

• Ability tooperateeffectively in a fast‑paced, production-critical environment.