Lead Concierge: Kuala Lumpur Insider for Luxury Guests

Kimpton; Malaysia; On-site; MYR 100,000 - 167,000; Full time

Job summary

Regent Kuala Lumpur is seeking a Chief Concierge to lead the city’s premier concierge team, delivering exceptional guest experiences with personalised, insider recommendations. The role requires deep Kuala Lumpur knowledge, luxury hospitality know-how, and a commitment to superb service.

Ideal candidates hold a Diploma in Front Office or Concierge, 3–5 years’ supervisory experience, and familiarity with OPERA or similar systems. Fluency in English is essential; other languages are a plus.

Qualifications

• Diploma or equivalent, with a background in Front Office or Concierge services within a 5-star or luxury property.
• Minimum 3–5 years'' experience in concierge or guest services, including supervisory experience
• Deep, genuine knowledge of Kuala Lumpur — dining, culture, events, and hidden gems
• Membership of Les Clefs d''Or, or an equivalent local or international concierge association, highly desirable
• Familiarity with OPERA or similar hotel booking systems
• Fluent English required; other languages an advantage

Responsibilities

• Supervise and mentor the concierge team, providing training, delegating tasks, and conducting performance evaluations to maintain high standards of service and professionalism
• Coach the team to build genuine local knowledge, ensuring every concierge can speak confidently and personally about Kuala Lumpur's best restaurants, hidden spots, and experiences
• Promote teamwork and quality service through daily communication and coordination with other departments
• Handle high-profile or complex guest requests, including special arrangements, reservations, and personalised services, setting the standard for the team
• Monitor guest feedback and concierge performance to identify areas for improvement, implementing best practices and service enhancements
• Maintain familiarity with property safety, first aid, fire, and emergency procedures
• Ensure all recommended local partners and service providers meet Regent's standards of quality, safety, and reliability
• Full leadership of the concierge team and daily concierge operations
• Consistent, high-quality handling of guest requests, inquiries, and complex arrangements
• Maintenance of strong relationships with local businesses and service providers that benefit the guest experience
• Recognised depth of Kuala Lumpur destination knowledge across the concierge team

Skills

Front Office / Concierge experience

Leadership / Supervisory

Fluent English

Local knowledge of Kuala Lumpur

Education

Diploma in Front Office or Concierge

Tools

OPERA or similar booking systems

Job description

Regent Kuala Lumpur is seeking a Chief Concierge to lead the city’s premier concierge team, delivering exceptional guest experiences with personalised, insider recommendations. The role requires deep Kuala Lumpur knowledge, luxury hospitality know-how, and a commitment to superb service.

Ideal candidates hold a Diploma in Front Office or Concierge, 3–5 years’ supervisory experience, and familiarity with OPERA or similar systems. Fluency in English is essential; other languages are a plus.