Lead Analyst, HRIT (Workday System L2 Support)

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Digital+ in Malaysia is looking for a Lead Analyst, HRIT (Workday System L2 Support) to join our technology hub and support HRIS operations across the region.

You will handle L2 incidents, configure Workday, collaborate with HR teams, and assist in regional Change Requests and POCs while maintaining SLA-driven BAU service.

Qualifications

• University/College graduate in computer science or other relevant discipline.
• Good understanding of how systems work.
• Knowledge of development methodologies or system configurations.
• 3 to 5 years’ Workday regional solution/system support experience.
• Exposure to HR Workday modules is a plus.
• Familiar with ITSM tool ServiceNow & SLA.
• Practical experience with HR processes and practices.
• Consistent and proactive in BAU operations and deliverables.
• Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and HR applications.

Responsibilities

• Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and HR applications.
• Perform system configuration and customization.
• Monitor system notifications (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Requests when necessary.
• Participate in regional project activities with HRIT focus.
• Collaborate with stakeholders to gather requirements.
• Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
• Manage S1 issue escalation with relevant parties effectively.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

Skills

Workday system knowledge

HRIT operations

ITSM experience ServiceNow

End-user support

Stakeholder collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lead Analyst, HRIT (Workday System L2 Support)

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today!

Requirements:

University / College graduate in computer science or other relevant discipline.

Good understanding of how system works.

Possess knowledge of application developments methodologies or system configurations

3 to 5 years’ relevant experience in Workday regional solution/system support.

Has exposure in Workday modules BAU support. Experience with any HR Workday modules is a plus.

Familiar with ITSM tool (ServiceNow) & SLA.

Practical experience with HR processes and practices.

Consistent and proactive in BAU operations and deliverables.

Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and HR applications

Self-discipline and good deliverables to promote accountability and trust at work.

Perform system configuration and customization.

Monitor system notification (errors) and take appropriate actions.

Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.

Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.

Participate in regional project activities with HRIT focus.

Successful system and process integration, efficient SLA driven end-user support and communications.

Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.

Collaborate with stakeholders to gather requirements.

Manage S1 issue escalation with relevant parties effectively.

Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned