LAUNDRY FACTORY OPERATIONS MANAGER

Wosh Sdn Bhd; Negeri Sembilan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking a Laundry Factory Operations Manager to lead day-to-day production, ensure on-time linen delivery to hotels, and maintain stringent quality and safety standards across all processing stages. You will plan schedules, supervise supervisors, monitor equipment, coordinate maintenance, and drive continuous improvement while keeping costs under control and ensuring staff accountability.

This role requires strong leadership, hands-on problem solving, and the ability to

Qualifications

• Experience in laundry factory operations and production planning.
• Experience supervising large teams and coordinating shifts.
• Knowledge of safety and quality standards in manufacturing.

Responsibilities

• Manage the day-to-day operations of the laundry factory to ensure smooth, efficient, and uninterrupted operations.
• Plan, coordinate, and monitor daily production schedules to ensure all orders are completed and delivered on time.
• Ensure all staff follow daily production schedules and complete linen processing within the required timeline for hotel deliveries.
• Supervise production staff, team leaders, and supervisors to ensure targets and standards are achieved.
• Ensure washing, drying, ironing, folding, packing, and treatment processes meet quality standards.
• Monitor machine and equipment performance and coordinate preventive maintenance to minimize downtime.
• Respond promptly to operational issues and implement effective solutions to minimize disruptions.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Laundry Factory Operations Manager Operations & Production Management

• Manage the day-to-day operations of the laundry factory to ensure smooth, efficient, and uninterrupted operations.
• Plan, coordinate, and monitor daily production schedules to ensure all orders are completed and delivered on time.
• Ensure all staff strictly follow daily production schedules and complete linen processing within the required timeline for hotel deliveries.
• Supervise production staff, team leaders, and supervisors to ensure operational targets and company standards are consistently achieved.
• Ensure all washing, drying, ironing, folding, packing, and treatment processes are carried out according to established quality standards and procedures.
• Ensure treatment and laundry orders are processed and returned to customers without unnecessary delays.
• Monitor machine and equipment performance and coordinate preventive maintenance and necessary repairs to minimize downtime.
• Respond promptly to unexpected operational issues and implement effective solutions to minimize disruptions to production.

Manpower & Staff Management

• Prepare and manage monthly staff schedules to ensure adequate manpower coverage across all shifts and departments.
• Monitor staff attendance, productivity, work performance, and compliance with assigned duties.
• Conduct daily staff briefings to communicate operational requirements, address previous-day issues, and prevent recurring mistakes.
• Train, coach, and monitor employees to improve productivity, work quality, and overall performance.
• Counsel and guide staff when mistakes or performance issues occur, promoting accountability and continuous improvement.
• Ensure all employees comply with company policies, operational procedures, and workplace requirements.
• Require supervisors to submit daily shift production reports detailing staff output, productivity, and total linen volume processed.

Delivery & Logistics Management

• Oversee drivers’ adherence to assigned delivery and collection schedules.
• Ensure all hotel linen orders are fully prepared, loaded, and delivered according to the agreed delivery schedule.
• Monitor delivery operations and promptly resolve any issues that may cause delays or incomplete deliveries.
• Coordinate with production and delivery teams to ensure linen is ready for dispatch according to scheduled delivery times.

Fleet & Vehicle Maintenance

• Assign maintenance personnel to conduct biweekly inspections of all company trucks and ensure vehicles remain safe, reliable, and in good operating condition.
• Review vehicle inspection and maintenance reports and ensure identified issues are addressed promptly.
• Monitor vehicle servicing schedules, repair requirements, and overall fleet condition.
• Ensure company vehicles are maintained in accordance with company standards and operational requirements.

Machinery & Equipment Maintenance

• Supervise maintenance personnel in the cleaning, servicing, inspection, and maintenance of laundry machinery and equipment.
• Ensure regular maintenance is carried out on ironing machines, washers, dryers, air compressors, and other critical equipment.
• Ensure maintenance personnel submit regular machinery maintenance reports for management review.
• Monitor equipment condition and coordinate preventive maintenance or repairs to minimize machine breakdowns and production downtime.
• Maintain proper maintenance records for all machinery and equipment.

Quality Control & Customer Service

• Ensure all laundry processes consistently meet company and customer quality standards.
• Monitor quality throughout the production process and take immediate corrective action when quality issues are identified.
• Investigate customer complaints, identify the root cause, and implement appropriate corrective and preventive actions.
• Maintain a high standard of cleanliness, organization, and hygiene throughout the entire factory premises.

Cost & Inventory Management

• Monitor and control labor, utility, chemical, and other operating costs to improve operational efficiency.
• Maintain appropriate stock levels for laundry chemicals, plastic packaging materials, stationery, and machine spare parts.
• Ensure essential materials and spare parts are maintained at the required minimum/par level to prevent operational disruptions.
• Monitor material usage and identify opportunities to reduce waste and improve cost efficiency.

Safety & Compliance

• Ensure all staff comply with workplace safety, health, environmental, and operational regulations.
• Ensure proper handling, storage, and usage of chemicals and other operational materials.
• Maintain a clean, safe, and organized working environment at all times.
• Identify potential workplace hazards and take appropriate corrective action.

Reporting & Systems

• Prepare accurate daily production and operational reports for management review.
• Ensure all staff accurately and consistently key in daily work orders into DingTalk.
• Monitor the accuracy and completeness of operational records and ensure required information is submitted on time.
• Require supervisors to submit daily shift production reports detailing staff output, productivity, and completed linen volume.
• Track production performance and identify operational issues requiring management attention.
• Coordinate and oversee the necessary preparations when onboarding new hotel accounts.
• Ensure all required materials, manpower, equipment, systems, tagging requirements, and operational arrangements are ready before commencing service.
• Coordinate with relevant departments to ensure a smooth transition and successful commencement of new hotel accounts.
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all relevant laundry operations.
• Ensure employees understand and consistently follow established SOPs.
• Identify operational inefficiencies and implement improvements to increase productivity, quality, and cost-effectiveness.
• Promote a culture of accountability, discipline, continuous improvement, and teamwork throughout the organization.