Last Mile Hub Supervisor - 12-Hour Rotational Shifts

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Shopee's Operations team in Malaysia handles end-to-end logistics for buyers from search to delivery, monitoring KPIs and ensuring smooth workflows across Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

The role focuses on delegating tasks, coordinating drivers, inbound parcels, KPI tracking, and enforcing safety SOPs in a dynamic shift-based environment.

Qualifications

• Leadership and communication skills required.
• Ability to thrive in an agile environment.
• Diploma or degree in Business, Supply Chain, Engineering or related field is advantageous.

Responsibilities

• Delegate tasks for sorters and drivers based on headcount.
• Receive and inbound parcels from the linehaul team.
• Coordinate and schedule daily activities with drivers to ensure timely delivery.
• Monitor driver behavior and ensure high customer service standards.
• Assist the fleet team lead with deployment and training of new drivers where applicable.
• Monitor and report KPI compliance.
• Ensure safety policies and SOPs for in-hub parcel collection are followed.

Skills

Leadership

Communication

Agile mindset

Fast learner

Adaptability

Education

Diploma/Degree in Business (or related)

Tools

Microsoft Excel

Postcodes/Routing/Mapping knowledge

Job description

Shopee's Operations team in Malaysia handles end-to-end logistics for buyers from search to delivery, monitoring KPIs and ensuring smooth workflows across Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

The role focuses on delegating tasks, coordinating drivers, inbound parcels, KPI tracking, and enforcing safety SOPs in a dynamic shift-based environment.