L2 Network Engineer

eTeam; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Salary hike 20%

Automation exposure

Job summary

eTeam in Kuala Lumpur is seeking a Network L2 Operations Engineer / SME with 3-5 years in network operations to advance into an SME capacity. You will lead incident escalations, RCA activities, and SLA/KPI governance, while coordinating with L1, OEM vendors, and L3 engineers.

The role emphasizes daily operations support, outage management, and automation initiatives, plus mentoring junior staff. On-call and on-site work in Kuala Lumpur are required, with a competitive package and exposure to

Qualifications

• 3-5 years in Network L2 / NOC operations.
• Hands-on with ITSM tools (ServiceNow, HPSM, JIRA).
• Knowledge of ITIL processes, SLA/KPI management.
• Excellent communication and stakeholder management skills.
• Comfortable with on-call support and WFO in Kuala Lumpur.

Responsibilities

• Handle incident escalations, RCA, and SLA/KPI governance.
• Support daily operations calls, outage management, and preventive actions.
• Drive service improvements, automation initiatives, and compliance readiness.
• Collaborate with L1 teams, OEM vendors, and L3 engineers.
• Act as a subject matter expert to mentor junior staff.

Skills

Network L2 operations

ITSM tools

ITIL processes

Communication

On-call/WFO Kuala Lumpur

Tools

ServiceNow

HPSM

JIRA

Job description

We are seeking a Network L2 Operations Engineer / SME to join a leading organization in Kuala Lumpur. This role is perfect for professionals with 3-5 years of experience in network operations who want to step into an SME capacity.

You will:

• Handle incident escalations, RCA, and SLA/KPI governance
• Support daily operations calls, outage management, and preventive actions
• Drive service improvements, automation initiatives, and compliance readiness
• Collaborate with L1 teams, OEM vendors, and L3 engineers
• Act as a subject matter expert to mentor junior staff

Requirements

• 3-5 years in Network L2 / NOC operations
• Hands-on with ITSM tools (ServiceNow, HPSM, JIRA)
• Knowledge of ITIL processes, SLA/KPI management
• Excellent communication and stakeholder management skills
• Comfortable with on-call support and WFO in Kuala Lumpur

What's Offered

• Competitive package with 20% hike on current/last drawn salary
• Exposure to cutting-edge network operations and automation projects