Network Operations Engineer – L2

Ad Astra Consultants; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ad Astra Consultants in Kuala Lumpur, Malaysia, seeks an experienced L2 Network Operations Lead to own end-to-end network operations, including incident, problem and change management, and to act as the primary escalation point for major incidents.

You will drive RCA, implement preventive actions, ensure SLA adherence, mentor L1 teams, and coordinate with L1/L3, vendors and cross-functional teams while promoting ITIL processes and network optimization.

Qualifications

• 3 to 5 years' experience in a similar role as L2 operations lead.
• ITIL knowledge and foundation certified.
• Experience with infra monitoring tools (SolarWinds).
• Automation exposure and mindset for automation initiatives.
• Strong stakeholder communication in business language.

Responsibilities

• Own end-to-end L2 network operations (incident, problem & change management).
• Act as primary escalation point for major incidents and outages.
• Ensure SLA/KPI adherence and drive service improvements.
• Lead daily operations calls, reviews, and reporting governance.
• Drive RCA and preventive actions for key outages.
• Coordinate with L1, L3, vendors, and cross-functional teams.
• Manage team workload, prioritization, and task allocation.
• Ensure ITIL process compliance and audit readiness.
• Drive automation, documentation, and knowledge management.
• Provide stakeholder communication and status reporting.
• Troubleshoot routing/switching (BGP, OSPF, MPLS, VLANs).
• Conduct deep-dive RCA for recurring incidents.
• Support capacity planning and network enhancements.
• Mentor L1 teams with technical guidance.
• Review configs for network optimization and stability.
• CMDB coordination and inventory reviews.
• Participate in business/BCP and DR drills, documenting outcomes.
• Experience and flexibility to support On-Call and outage handling.

Skills

L2 operations

Incident management

Problem management

Change management

ITIL

Root cause analysis

Vendor coordination

Network troubleshooting

BGP

OSPF

MPLS

VLANs

LAN/WAN

SD-WAN

VPN

Firewall

On-call support

Automation

Tools

SolarWinds

Job description

• Own end-to-end L2 network operations (incident, problem & change management)
• Act as primary escalation points for major incidents and critical outages
• Ensure SLA / KPI adherence and drive service improvements
• Lead daily operations calls, reviews, and reporting governance
• Drive root cause analysis (RCA) and implement preventive actions for key outages
• Coordinate with L1, L3, vendors, and cross-functional teams
• Manage team workload, prioritization, and task allocation
• Ensure process compliance (ITIL) and audit readiness
• Drive automation, documentation, and knowledge management
• Provide stakeholder communication & status reporting
• Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
• Troubleshoot complex data network issues and performance bottlenecks
• Periodic managed device health check ups governance
• Change implementation to maintain SoW stated IOS and device compliance versions
• Proactive risk management with possible mitigations
• Extensive OEM coordination proactively for managed product life cycle management
• Work on LAN/WAN, SD-WAN, VPN, firewall coordination with SME's in team
• Conduct deep-dive RCA for recurring incidents and top - talker analysis
• Result orientation on recurrence INC reduction
• Monitoring noise reduction
• Effective in event correlation and logics enablement with tools team
• Review configs and ensure network optimization & stability
• Support capacity planning & network enhancements in line with business and stakeholder needs
• Mentor L1 teams with technical guidance
• SOP / knowledge articles and documentation reviewer for seamless team operations
• Inventory periodic review and CMDB coordination with respective team
• Active participant with business and customer BCP team and periodic BCP and DR drill, documentation of outcome
• Experience and Flexibility to support On-Call and critical outage handling skills

Good to have

• ITIL process knowledge and foundation certified
• Experience and good knowledge with infra monitoring tools (SolarWinds, etc.)
• Automation exposure and transformation mindset and adoptability for any automation initiatives
• Strong stakeholder communication in business language

Experience

• 3 to 5 years' experience in a similar role as L2 operations lead and SME