L2 Finance Application Support

uobgroup; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd invites you to join as an application support specialist for banking systems. You will promptly attend to business queries, resolve incidents to meet SLAs, perform root cause analysis, and collaborate with developers to transition releases to production.

You should have a degree in computer science or engineering, at least 5 years in banking application development and support, strong Unix/Windows, SQL queries, and BI tool experience; familiarity with ITIL,

Qualifications

• Degree in computer science/engineering or related discipline.
• 5+ years of experience in application development and support in Banking/Finance.
• Experience with Unix/Windows platforms, batch scheduling tools, database queries, and BI tools.

Responsibilities

• Provide application support to business users and respond to queries and requests.
• Resolve incidents to meet service level targets; conduct root cause analysis.
• Collaborate with development to transition releases into production and support DR/BCM activities.
• Monitor capacity and performance data and forecast future requirements.
• Undertake management reporting and other project initiatives as needed.

Skills

Banking domain knowledge

Incident management

Unix/Linux

SQL queries

ITIL familiarity

Education

Bachelor's degree in computer science/engineering

Tools

Oracle/MS SQL

Unix/Linux

Control-M

Shell scripting

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escape issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

• Degree in computer science/engineering or related disciplines.
• Min 5 years of experience in application development and support environment in Banking Finance, Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence
• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting,
• Knowledge of Finance, Risk, Accounting, ITIL of similar framework will be advantage
• Either one or good to have : Wolters Kluwer's OneSumX, Hyperion, SAP GL, Ray, BASEL , Moody's RiskAuthority

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.