L2 Application Support (Senior Analyst)

UOB; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur is seeking an IT professional to provide L2 application support for .NET and Java based systems. You will handle incidents and service requests from business users and work closely with the development team to identify resolutions.

You will monitor production systems, perform root-cause analysis and ensure proper incident/problem/change management. Experience with BMC Remedy or ServiceNow and batch tools (Autosys/Control-M) is preferred; on-call

Qualifications

• 2–5 years of hands-on application L2 support in .NET and Java environments.
• Experience with Windows, Unix or Linux platforms.
• Experience with ITSM tools such as BMC Remedy, ServiceNow.

Responsibilities

• Provide L2 application support to various business users and promptly attend to queries and requests.
• Resolve incidents to meet service level targets; perform root cause analysis to prevent recurrence.
• Collaborate with development teams to identify resolutions and transition releases into production.
• Support DR/BCM activities and capacity management; maintain logs for incidents and changes.

Skills

L2 support

Windows

Unix/Linux

Monitoring tools

Tools

BMC Remedy

ServiceNow

Autosys/Control-M

Automic

TSOM

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Jul 13, 2026

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and elevate issues as appropriate to necessary teams and management

Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails

Participate in DR/BCM activities or infrastructure related upgrade

Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead

Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

Have 2 - 5 years of hands-on application L2 support experience in supporting applications developed on .net and java technology stacks.

Experience in working with technical platforms such as windows, Unix or Linux.

Experience on working in ITSM tools such as BMC Remedy, Service now.

Experience in working on production support functions using batch scheduling tools such as Autosys or Control-M or Automic or HWA

Experience in working on incident management, problem management and change management.

Willing to support 24x7 operating model with oncall support during off hours

Familiar with usage of monitoring tools like Geneos, Splunk, TSOM etc

Good to have:

Experience in supporting of DevOps Tools.

Understanding of Workday, interfaces and integrations will be an added bonus

Production support experience in banking industry will be a plus.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is a leading bank dedicated to empowering individuals and businesses across ASEAN with tailored financial solutions and a commitment to sustainability and inclusivity.

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