Senior Application Maintenance Support (OCE L3 Support Team)

UOB; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Career progress opportunities

Equal opportunity employment

Dynamic work environment

Job summary

A leading banking institution is seeking a Senior Application Maintenance Support professional to join their L3 Support Team in Kuala Lumpur. This role involves managing the end-to-end software development lifecycle and providing L3 support within a highly secured financial environment. The ideal candidate should possess strong communication skills, broad experience in application development, and familiarity with modern technologies like Java microservices and Linux systems. Competitive benefits and an opportunity for career progression await you.

Qualifications

• Broad experience in large-scale and complex solutions.
• Strong communication with various business and technical stakeholders.
• Prior experience in a secured financial environment.

Responsibilities

• Responsible for the software development lifecycle and L3 support.
• Act as contact for technical resolutions and manage incidents.
• Contribute to continuous improvement initiatives.

Skills

Strong communication skills

Experience in highly secured environments

Experience in application development

Agile and DevOps practices familiarity

Education

Experience in financial services

RHEL or equivalent Linux

Modern Java microservices (Spring Boot)

Database management (preferably Oracle)

Tools

Control M

Geneos

Splunk

Apache web server

Job description

Senior Application Maintenance Support (OCE L3 Support Team)

Join to apply for the Senior Application Maintenance Support (OCE L3 Support Team) role at UOB

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for L3 work transitioned from UOB Group. This includes analysis and design to development, implementation, testing and support. You will be expected to work with various stakeholders (including business analysts) to understand/define functional and non-functional requirements and provide technical solutions for the domain area of Payments, Real-Time Data Services and Open Banking APIs (PRO) – with main focus on the customer entitlement workflow and payments data repository.

With a primary role as a member of the L3 support team, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the PRO domain area and working with other members of the team where required. You will also partner closely with the group domain team to plan and manage transitioned deliverables of project delivery/change requests.

• Act as point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope.
• Where required, coordinate with 3rd party product vendors and/or integration partners for application fixes, delivery and deployment of code fixes to meet the required quality, stability, performance & capacity.
• Provide timely updates and report to management.
• Work with stakeholders to manage and prioritize the overall book of work against the team’s capacity.
• Contribute to continuous improvement initiatives relating to methods, tools, people, architecture, project management and governance.

Job Requirements

• The ideal candidate should have broad experience in operating large-scale and complex solutions:
• Strong communication skills to communicate with various stakeholders (both working level and management) across business and technical teams.
• Prior experience in a highly secured environment (eg: financial services) with good understanding on security and audits, encryption, 2FA or multi-factor authentication (MFA).
• Experience in application development and operations of complex integrated application solutions (online and batch integrations):
• Mandatory: RHEL (or other equivalent Linux distributions).
• Mandatory: Modern Java microservice-based application development stack (Spring Boot, ORM Framework like MyBatis).
• Mandatory: Experience with database management systems (preferably Oracle).
• Mandatory: Shell Scripting.
• Mandatory: Exposure to Typescript based front end technologies (React.js, Angular).
• Experience in JBoss application server will be an added advantage.
• Experience with job scheduling frameworks such as Control M
• Experience in Apache web server will be an added advantage.
• Experience in implementation of file conversion (eg: text to XML and vice-versa).
• Experience in Agile and DevOps practices will be an added advantage.
• Experience with monitoring tools such as Geneos, Splunk, and ELK is an advantage.
• Domain knowledge in corporate banking application and payments platform will be an added advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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