L2 Finance Application Support

UOB; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur is seeking an experienced Finance Application Support specialist to provide backend and business-user support for banking applications onsite. You will handle incident resolution, root-cause analysis, and collaboration with development teams to ensure smooth production releases.

The role requires a degree in CS/Engineering and at least 5 years in application development and support within Banking/Finance, with strong Unix/Windows, batch scheduling,

Qualifications

• Degree in computer science/engineering or related disciplines.
• Min 5 years of experience in application development and support in Banking/Finance.
• Experience with Unix/Windows, batch scheduling, databases, BI tools.

Responsibilities

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents to meet service level targets.
• Perform root cause analysis to identify permanent solutions to prevent recurrence.
• Ensure all incidents and problems are proactively managed and escalated as needed.
• Collaborate with the development team in identifying resolutions and transitioning releases into production.
• Participate in DR/BCM activities and infrastructure upgrades.
• Monitor and analyze capacity data to forecast required capacity.

Skills

Unix/Windows

Batch scheduling

Database querying

BI tools

ITIL

Education

Bachelor's degree in CS/Engineering

Tools

Oracle

MS SQL

AS400

Control-M

Job description

## L2 Finance Application SupportApply: Onsite: The Gardens North Tower: Full time: Posted Today: JR84052Company: 6255 UOB Innovation Hub 2 Sdn Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description****Key Responsibilities*** Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure* Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool* Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented* Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management* Collaborate with the development team in identifying resolutions and transitioning of releases into production environment* Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails* Participate in DR/BCM activities or infrastructure related upgrade* Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead* Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed**Key Requirements*** Degree in computer science/engineering or related disciplines.* Min 5 years of experience in application development and support environment in Banking Finance, Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence* Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets* Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting,* Knowledge of Finance, Risk, Accounting, ITIL of similar framework will be advantage* Either one or good to have : Wolters Kluwer’s OneSumX, Hyperion, SAP GL, Ray, BASEL , Moody’s RiskAuthority