Korean-Speaking Customer Service Specialist (Hybrid)

Swarovski; Bayan Lepas; Hybrid; MYR 47,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts on Swarovski

Learning and development programs

Global employee assistance program

Volunteer leave

Job summary

Swarovski is seeking a Customer Service Specialist who speaks Korean to deliver high-quality support via phone, email, and chat from Malaysia. You will handle about 40 daily cases, advise on products and promotions, and assist with online orders, cancellations, refunds, and exchanges.

The role requires multilingual communication, strong familiarity with Outlook/Teams, and a customer-first mindset. The position offers hybrid work options, exposure to a global brand, and opportunities for learning

Qualifications

• Minimum 1 year of work experience in a customer-facing role.
• Fluent in English and Korean (native or near-native).
• Experience handling multiple communication channels (email/chat or phone/email).

Responsibilities

• Deliver high-quality customer support via phone, email, or chat.
• Handle an average of 40 daily cases with timely resolutions.
• Advise customers on product information, promotions, sizes, stock, and care.
• Assist with online orders: placement, cancellations, refunds, exchanges.
• Maintain data privacy and follow GDPR/local policies.

Skills

Korean language

Customer service

Multichannel support

MS Teams

Outlook

Excel basics

SAP

Tools

SAP

Outlook

Job description

Swarovski is seeking a Customer Service Specialist who speaks Korean to deliver high-quality support via phone, email, and chat from Malaysia. You will handle about 40 daily cases, advise on products and promotions, and assist with online orders, cancellations, refunds, and exchanges.

The role requires multilingual communication, strong familiarity with Outlook/Teams, and a customer-first mindset. The position offers hybrid work options, exposure to a global brand, and opportunities for learning