Junior Customer Service Specialist (Thai Speaker)

Swarovski; Kuala Lumpur; Hybride; MYR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Learning & career development

Employee assistance program

Hybrid and flexible work

Volunteer leave

Exclusive product discounts

Résumé du poste

Swarovski seeks a Junior Customer Service Specialist (Thai speaker) to join our Bandar Bayan Baru team. You will handle inquiries via phone, email, or chat and manage about 40 daily cases to ensure customer satisfaction.

You will advise on products, orders, promotions, and returns while following guidelines and protecting data. Proficiency with Outlook, Teams, Word, basic Excel, and SAP is welcome.

Qualifications

• Minimum 1 year in a customer-facing role.
• Experience across multiple communication channels (email/chat/phone).
• Fluent in English and Thai (native or near native).
• Familiar with SAP is a plus.

Responsabilités

• Deliver high quality service via phone, email, or chat.
• Handle ~40 daily cases; follow up for resolution.
• Advise on product information, stock, and promotions.
• Assist with online orders including returns and exchanges.
• Follow templates and protect customer data in line with policies.

Connaissances

Customer service

Thai language

Multi-channel support

Fast learner

English language

Problem solving

Outils

Outlook

Microsoft Teams

Word

Excel basics

SAP (welcome)

Description du poste

## Junior Customer Service Specialist (Thai Speaker)Apply: Bandar Bayan Baru, MYS: Full time: Posted Today: R-111355At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (Thai Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. **About the job**Your responsibilities include, but are not limited to:* Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.* Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases.* Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.* Advise customers on product information like size, color, stock availability and care, as well as available promotions.* Assist with all requests related to online orders: placement, cancellation, refunds, and exchanges, etc.* Follow communication procedures, guidelines and policies using available templates and articles where necessary and appropriate.* Maintaining sensitive information in compliance with local and regional law (e.g., General Data Protection Regulation (GDPR)).* Contributing to the internal knowledge database. **About you**We are looking for a unique and amazing talent, who brings along the following:* Minimum 1 year of work experience in a customer-facing role, ideally in a multinational contact center doing inbound and outbound customer service.* Experience in handling multiple communication channels at the same time (e-mail/chat OR phones/e-mail).* Comfortable using multiple tools while assisting customers, such as: Outlook, Microsoft Teams platform, Word, basic knowledge of excel or similar systems. Experience with SAP is welcome but not mandatory.* Knowledge of eCommerce business preferred.* Fast learner and understanding of systems and processes.* Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.* Fluent in English and Thai (native or near native proficiency). **What we offer**You can expect a range of benefits, including:* Learning and career development programs to help you grow* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters* Hybrid and flexible work options to support your work-life balance* Paid volunteering leave to support causes that matter to you* Exclusive employee discounts on Swarovski products **About Swarovski**Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.