Korean-Speaking CSR | Global Support, Entry-Level

Prometric; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Prometric in Kuala Lumpur welcomes you to join a global testing and assessment leader as a Customer Service Representative (Korean Speaker). You'll support candidates through registration and test delivery, interfacing with clients and test sites in a professional manner.

This entry-level role requires strong English and Korean communication, a customer-service background, and flexibility to work rotating shifts including weekends and nights.

Qualifications

• Experience in Customer Service environment.
• Excellent written and spoken in English.
• Excellent written and spoken in Korea.
• Willing to work on rotational shift, including weekends and public holidays and night shift.

Responsibilities

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients and test sites in a professional and efficient manner.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

Skills

Korean language

English language

Customer service

Communication

Education

SPM

Diploma or higher

Bachelor's degree

Job description

Prometric in Kuala Lumpur welcomes you to join a global testing and assessment leader as a Customer Service Representative (Korean Speaker). You'll support candidates through registration and test delivery, interfacing with clients and test sites in a professional manner.

This entry-level role requires strong English and Korean communication, a customer-service background, and flexibility to work rotating shifts including weekends and nights.