AVP - KYC Operations Manager

Citigroup Inc.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Citi in Kuala Lumpur seeks an experienced KYC Operations Manager to lead a team delivering AML monitoring, governance, oversight and regulatory reporting in coordination with Compliance and Control. You will drive the development and management of Citi's internal KYC program, ensuring high-quality client onboarding and ongoing risk controls.

The role requires 5-8 years of AML/KYC experience, a Bachelor's degree, and proven leadership capabilities.

Qualifications

• Bachelor's degree is required.
• 5-8 years of AML/KYC experience in a financial services environment.
• Experience leading and developing teams, with strong stakeholder management.

Responsibilities

• Manage and lead KYC operations, ensuring compliance with Citi policies and overseeing the KYC control environment.
• Oversee BAU/Refresh processes and global migration of functions.
• Provide people management, development, and ensure service levels are met.
• Liaise with Compliance and senior management across supported units.
• Oversee onboarding of new clients and implement onboarding improvements.
• Provide MIS reporting to senior management and meet BAU/Refresh targets.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

Education

Bachelor's degree

Job description

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti‑Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years of experience

Education

• Bachelor's degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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