Key Account Manager

MAKE SENSE; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

MAKE SENSE is seeking a Sales/Key Account professional in Kuala Lumpur to manage core beauty retail channels, including Watsons and Guardian. The role drives product listings, promotions, and in-store execution while collaborating with Marketing and Supply Chain for launches.

The ideal candidate has 3–5 years in Beauty/FMCG sales, deep knowledge of Malaysia’s modern beauty landscape, and excellent communication and negotiation skills. English fluency is required; Mandarin is a plus.

Qualifications

• Bachelor’s degree or higher with 3-5 years of Sales/Key Account management experience in Beauty, Personal Care or FMCG.
• Strong knowledge of the Malaysia modern beauty retail landscape, especially Watsons, Guardian, and similar Health & Beauty retailers.
• Excellent communication and negotiation skills; strong willingness to learn and resilience under pressure.

Responsibilities

• Core Channel Management: manage relationships with key beauty retail channels such as Watsons, Guardian, CARiNG Pharmacy, and other strategic customers.
• Drive sales targets, product listings, promotions, sell-in/sell-out performance, and in-store execution.
• Negotiation & Execution: assist senior management in negotiating annual contracts, formulating pricing strategies, and implementing promotional plans.
• Operations & cross-functional collaboration: forecast sales, manage inventory, and coordinate with Marketing and Supply Chain on launches.
• Agility & growth: adapt to a fast-paced environment, accept guidance, and quickly adjust strategies to market changes.

Skills

Sales / Key Account management

Beauty / FMCG industry

Communication skills

Negotiation

Team player

Resilience under pressure

Learning mindset

Education

Bachelor’s degree or above

Job description

• Core Channel Management: Manage and maintain relationships with key beauty retail channels , including Watsons, Guardian, CARiNG Pharmacy, and other strategic customers,
• Drive sales targets, product listings, promotions, sell-in/sell-out performance, and in-store execution..
• Negotiation & Execution: Assist senior management in negotiating annual contracts, formulating pricing strategies, and implementing promotional plans. Monitor competitor dynamics and provide timely feedback to ensure terminal execution.
• Operations & Cross-functional Collaboration: Handle sales forecasting, inventory management, and payment collection. Collaborate closely with Marketing and Supply Chain teams to ensure smooth product launches and marketing campaigns.
• Agility & Growth: Adapt to a fast-paced work environment, accept clear management guidance and rapid feedback mechanisms, and quickly adjust strategies to respond to market changes.

Qualifications:

• Experience: Bachelor’s degree or above with 3-5 years of Sales/Key Account management experience in the Beauty, Personal Care, or FMCG industry.
• Strong understanding of the Malaysia modern beauty retail landscape, particularly Watsons, Guardian, or similar Health & Beauty retailers. Experience in Traditional Trade or Supermarket/Hypermarket chains is a strong plus.
• Competencies: Excellent communication and negotiation skills with a strong team spirit. As a growth-oriented talent, must possess a strong willingness to learn and high resilience under pressure.
• Language: Fluent in English. Mandarin Chinese is highly preferred but not mandatory.