Junior Tour Executive

CAPRI TRAVEL & TOURS SDN. BHD.; Bayan Lepas; On-site; MYR 27,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Work-life balance culture

Job summary

Capri Travel & Tours is seeking a Junior Tour Executive to join our Bayan Lepas, Penang office. You will provide travel planning and booking services to a diverse client base in a full-time role within the Hospitality & Tourism industry.

You will handle inquiries, research and book flights, accommodation, and activities, and work with the team to ensure memorable travel experiences while staying current with destinations and products.

Qualifications

• Strong organisational and time management skills with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients.
• Passion for the travel industry and a desire to deliver exceptional customer service.
• Proficiency in using travel booking systems and online travel platforms.
• Basic knowledge of global destinations and travel products.

Responsibilities

• Responding to enquiries from potential customers and providing personalised travel recommendations.
• Researching and booking travel arrangements including flights, accommodation, and activities.
• Providing excellent customer service throughout the travel planning and booking process.
• Collaborating with the wider team to ensure seamless travel experiences for our clients.
• Staying up-to-date with industry trends, destinations, and travel products.
• Assisting with the creation of marketing materials and promotional campaigns.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Customer service

Multitasking

Flexibility

Problem-solving

Tools

Travel booking systems

Online travel platforms

Job description

About the role

Capri Travel & Tours is seeking a talented Junior Tour Executive to join our dynamic team in our Bayan Lepas, Penang office. As a Junior Tour Executive, you will play a key role in providing exceptional travel planning and booking services to our diverse clientele. This full-time position offers the opportunity to work in the exciting Hospitality & Tourism industry, with a focus on the Travel Agents/Consultants sub-industry.

What you'll be doing

Responding to enquiries from potential customers and providing personalised travel recommendations

Researching and booking travel arrangements including flights, accommodation, and activities

Providing excellent customer service throughout the travel planning and booking process

Collaborating with the wider team to ensure seamless travel experiences for our clients

Staying up-to-date with industry trends, destinations, and travel products

Assisting with the creation of marketing materials and promotional campaigns

What we're looking for

Strong organisational and time management skills with the ability to multitask and prioritise effectively

Excellent communication and interpersonal skills with the ability to build strong relationships with clients

Passion for the travel industry and a desire to deliver exceptional customer service

Proficiency in using travel booking systems and online travel platforms

Basic knowledge of global destinations and travel products

Strong problem-solving and critical thinking skills

Flexibility to work weekends and public holidays as required

What we offer

We offer a competitive salary, a range of benefits, and a culture that values work-life balance.

About us

Capri Travel & Tours is a leading travel agency in Penang, Malaysia, with a strong reputation for providing exceptional travel planning and booking services. We have been in business for over 10 years and have a team of experienced travel professionals who are passionate about helping our clients explore the world. Our mission is to make travel easy, convenient, and enjoyable for everyone who works with us.