Junior Service Planning & Operation Executive

Movon Sdn. Bhd.; Subang Jaya; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Staff Purchase

Job summary

Movon Sdn. Bhd. seeks a Junior Service Planning & Operation Executive in Subang Jaya to handle scheduling, coordination, and customer communication management. The role involves outbound calls, documenting interactions, and ensuring timely resolution of customer requests.

You should be detail-oriented, able to multitask in a fast-paced environment, and possess good communication skills. The company offers staff purchase benefits.

Qualifications

• Strong attention to detail with a high level of accuracy.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good communication skills with a professional and positive attitude.

Responsibilities

• Schedule and coordinate appointments through outbound calls.
• Record and update all communications in the system, including calls and WhatsApp messages.
• Follow up on pending cases and coordinate with partners for timely resolution.
• Maintain accurate and organized documentation for tracking and reporting purposes.
• Escalate urgent or unresolved issues to the relevant team promptly.
• Ensure all records and case updates are completed in a timely manner.
• Perform ad hoc tasks and assignments as required.

Skills

Attention to detail

Multitasking

Communication skills

Job description

Junior Service Planning & Operation Executive

Junior Service Planning & Operation Executive role involving scheduling, coordination, and customer communication management.

Key responsibilities

• Schedule and coordinate appointments through outbound calls
• Record and update all incoming and outgoing communications in the system, including phone calls and WhatsApp messages
• Follow up on pending cases and coordinate with partners to ensure timely resolution of customer requests
• Maintain accurate and organized documentation for tracking and reporting purposes
• Escalate urgent or unresolved issues to the relevant team promptly
• Ensure all records and case updates are completed in a timely manner
• Perform ad hoc tasks and assignments as required

About you

• Strong attention to detail with a high level of accuracy
• Ability to multitask and manage time effectively in a fast-paced environment
• Good communication skills with a professional and positive attitude

Benefits

• Staff Purchase

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?