Customer Care Coordinator

5G-Starlink Pte.; Malacca City; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Bonus

SOCSP & KWSP

Medical claim

Yearly increments

Career progression

Job summary

5G-Starlink Pte. is seeking a customer service professional in Malaysia to handle inbound and outbound calls, provide fast solutions, and ensure high customer satisfaction. The role requires following company standards and effective management of high call volumes.

You will assist customers over the phone or email, perform basic troubleshooting, document interactions, and escalate unresolved issues as needed. Fresh graduates are welcome to apply, with opportunities for promotion.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in customer service is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word)
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy
• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Claim
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on EDC products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information

Skills

Telephone etiquette

Communication skills

Interpersonal skills

Multitasking

Time management

Social media savvy

Customer service

Tools

Microsoft Excel

Microsoft Word

Job description

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on EDC products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information
  

Job Requirements

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy
  
• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Claim
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.